Sonia Cabre
Lakeworth,FL
Summary
Dynamic, Bilingual Customer Service Representative with 14 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining the highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AffordableHousing.com
Boca Raton, Florida
05.2021 - 08.2024
- Assisting renters in searching and applying for homes with or without the Section 8 voucher or other rental assistance.
- Helping a user create an account to list properties, browse our website's property listings, waiting lists, and additional information.
- Help renters by providing listings, teaching how to navigate the website, to open waiting list applications, and rental applications.
- Assist in troubleshooting issues on all accounts, referring some to the IT Department for follow-up and resolution, as needed.
- Assisting LANDLORDS in opening accounts, verifies applications by using security software, and third-party internet resources
- Provided excellent customer service to resolve customer complaints in a timely manner.
Senior Clerk / Main Operator
Florida Dept. of Health Call Center – WPB Health Center
West Palm Beach, FL
12.2013 - 05.2021
- Handle complex requests and many escalated calls – resolving issues in a timely manner
- Answer main line, and route calls to 1 of 5 Health Centers and appropriate department
- Promote positive relationships with callers
- Identify and investigate all areas of customer concern
- Provide general information, and address questions in an efficient/courteous manner
- Answer questions about different services and programs provided, and transfer calls to appropriate Division staff
- Use customer service skills in answering calls for 5 Health Centers, providing information regarding account information, appointments, and services
- Schedule accurately, according to established guidelines
Registration Clerk / Cashier
Florida Dept. of Health – Lantana Health Center
Lantana, FL
10.2013 - 12.2013
- Processed payments, and assisted billing staff in processing vouchers on a daily basis
- Processed high volumes of registrations daily while maintaining organized paperwork
- Processed new charts accurately.
Senior Clerk
Florida Dept. of Health – WIC Call Center
West Palm Beach, FL
09.2010 - 10.2013
- Scheduled and provided program information to callers, made appointment reminder calls, led in rescheduling appointments, and processed clients transferring to and outside of Palm Beach County.
Registration Clerk
Florida Dept. of Health – WIC Program Services
West Palm Beach, FL
10.2007 - 09.2010
- Provided support with daily activities, including patient registration, phone coverage, and scheduling
- Excelled in customer interaction by applying established policies and procedures for customer service.
Education
Technology Certificate - Respiratory Therapy Technician
Miami Dade College
Miami, FL07.1985
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Complaint Handling
- Critical Thinking
- Call center experience
- Scheduling
- Technical Support
- Administrative Support
- Documentation
- Multi-line phone talent
- Paperwork Processing
- Appointment Scheduling
- Filing
- Clerical Support
Timeline
Customer Service Representative
AffordableHousing.com
05.2021 - 08.2024
Senior Clerk / Main Operator
Florida Dept. of Health Call Center – WPB Health Center
12.2013 - 05.2021
Registration Clerk / Cashier
Florida Dept. of Health – Lantana Health Center
10.2013 - 12.2013
Senior Clerk
Florida Dept. of Health – WIC Call Center
09.2010 - 10.2013
Registration Clerk
Florida Dept. of Health – WIC Program Services
10.2007 - 09.2010
Technology Certificate - Respiratory Therapy Technician
Miami Dade College
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