EULA WEBBER
New Orleans,LA
Summary
Deadline-driven Night Auditor offering Number-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Night Auditor/ Front Desk
Q&C Hotel and Bar New Orleans
04.2023 - 10.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Resident Advisor
Hagars House
03.2020 - 08.2021
- Opened, closed, and maintained the security of facility
- Resolved conflicts regularly and professionally.
Room Attendant/ Inspector
Four Seasons Hotel
08.2021 - 04.2023
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Housekeeping Supervisor
Melia Braco
01.2014 - 10.2018
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Front Desk Receptionist
Pontchartrain Hotel
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected Type payments, processed transactions and updated relevant records.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct department
Housekeeping Office Coordinator
Hyatt Regency New Orleans
02.2024 - 04.2024
- Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
- Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
- Placed orders for housekeeping supplies and guest toiletries.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Managed housekeeping schedules for timely room turnovers and increased efficiency.
- Streamlined communication between departments for optimal service delivery to guests.
Education
Fair Prospect High
05.2011
Skills
- Problem Solving Skills
- Flexibility
- Organization Skills
- Microsoft Proficient
- Some Computer Software and Application Knowledge
- Multi-lingual
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
References
- Cornelius Green, (504) 940-7336, Pre-Litigation
- Maria Delgado, (214) 417-2804, Case Worker
Timeline
Front Desk Receptionist
Pontchartrain Hotel
02.2024 - Current
Housekeeping Office Coordinator
Hyatt Regency New Orleans
02.2024 - 04.2024
Night Auditor/ Front Desk
Q&C Hotel and Bar New Orleans
04.2023 - 10.2023
Room Attendant/ Inspector
Four Seasons Hotel
08.2021 - 04.2023
Resident Advisor
Hagars House
03.2020 - 08.2021
Housekeeping Supervisor
Melia Braco
01.2014 - 10.2018
Fair Prospect High