Eulalia Lanzas
Miami,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
7
7
years of professional experience
Work History
Driver Courier
Fetch Package
11.2021 - Current
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
Costumer Service
Amazon
03.2019 - 11.2021
- Provided exceptional customer service to internal and external customers.
- Provided exceptional customer service for ideal experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Uber Driver
Uber
04.2017 - 03.2019
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Education
El Buene Pastor
Nicaragua06.2004
Skills
- Escalation management
- Call Center Operations
- Customer Service
- Call Management
- Technical Troubleshooting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver Courier
Fetch Package
11.2021 - Current
Costumer Service
Amazon
03.2019 - 11.2021
Uber Driver
Uber
04.2017 - 03.2019
El Buene Pastor
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