Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eunice Benitez

San Benito,TX

Summary

High-energy, inspirational manager and analytical problem-solver with talents for team building, partner development, leading and motivating, as well as excellent customer relations aptitude and effective communication skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and achieve performance.

Overview

14
14
years of professional experience

Work History

STORE MANAGER

STARBUCKS
04.2016 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Hired, trained and developed staff a team of partner s to achieve success in Customer Service and Store Operations.
  • Inspire store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused to achieve the partner and customer experience.

Interim District Manager

Starbucks
09.2023 - 12.2023
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supervised a portfolio of 12 locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Located talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Coordinated with other district managers to actualize performance improvement strategies.

On the Job Trainer (OJT)

DISH NETWORK
11.2015 - 01.2017
  • Tracked employees before, during and after training to verify attainment of training objectives.
  • Produced detailed training reports to comprehensively assess employee performance.
  • Supported and coached employees as part of successful training initiatives.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Facilitated virtual, in-person and blended learning sessions.

TEAM LEADER

WHATABURGER
05.2012 - 06.2015
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

ASSISTANT STORE MANAGER

DOMINOŚ PIZZA
03.2010 - 04.2011
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

High School Diploma -

San Benito High School
San Benito, TX
05.2011

Skills

  • Effective Communication
  • Influential Leadership
  • Employee development
  • Adaptability & Decision Making
  • Customer Service
  • Operational Excellence
  • Brand Awareness
  • Collaboration & Teamwork
  • Prioritizing & Planning
  • Growth Mindset
  • Bi-lingual
  • Change Agent

Accomplishments

Received employee of the quarter with Whataburger from district and corporate managers.


Received recognition with DISH for trainee´s success in achieving metric goals.


Received partner of the quarter 3 times during Starbucks career as a barista.


Received Manager of the Quarter during 1st Quarter of SM Leadership


Received retention grant from DM & Company Leader

Timeline

Interim District Manager

Starbucks
09.2023 - 12.2023

STORE MANAGER

STARBUCKS
04.2016 - Current

On the Job Trainer (OJT)

DISH NETWORK
11.2015 - 01.2017

TEAM LEADER

WHATABURGER
05.2012 - 06.2015

ASSISTANT STORE MANAGER

DOMINOŚ PIZZA
03.2010 - 04.2011

High School Diploma -

San Benito High School

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Eunice Benitez