Eunice Garcia
Bronx,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Patient Encounter Associate
Mount Sinai Health System
03.2023 - Current
- Developed strong patient relationships through timely and thorough follow-up on inquiries and concerns.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Medical Transportation Representative
Med Answering Services
04.2022 - 12.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Improved safety records through consistent monitoring of driver performance and adherence to regulations.
- Adapted quickly to unforeseen circumstances such as weather events or road closures allowing minimal disruptions in service.
Supervisor
Starbuck's Coffee
05.2014 - 08.2021
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Sales Support Generalist
Victoria's Secret & PINK
11.2015 - 03.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Front Desk Associate
Blink Fitness Gym
11.2013 - 07.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Used internal software to process reservations, check-ins and check-outs.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Assisted with the onboarding process for new members, providing facility tours and explaining membership benefits.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
Education
High School Diploma -
Norman Thomas High School
New York, United States06.2010
Associate of Arts - Criminal Justice
Bronx Community College
Bronx, New York05.2018
Skills
- Management
- Customer care
- MS Office
- Data Entry
- Leadership Qualities
- Customer Engagement
- Problem solving
- Customer service
- Time Management
- Complex Problem-Solving
- Attention to Detail
- Fluent Spanish Speaker
Timeline
Patient Encounter Associate
Mount Sinai Health System
03.2023 - Current
Medical Transportation Representative
Med Answering Services
04.2022 - 12.2022
Sales Support Generalist
Victoria's Secret & PINK
11.2015 - 03.2016
Supervisor
Starbuck's Coffee
05.2014 - 08.2021
Front Desk Associate
Blink Fitness Gym
11.2013 - 07.2015
High School Diploma -
Norman Thomas High School
Associate of Arts - Criminal Justice
Bronx Community College
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