Eunice Marrero
Chula Vista,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at PeopleReady. Skilled in cash management and customer service excellence, demonstrating professionalism and empathy. Achieved significant improvements in efficiency and client relations, leveraging bilingual abilities and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Cashier/Server
Burros And Fries
Chula Vista, CA
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Order Builder
Canteen Vending
San Diego, CA
05.2022 - 08.2024
- Increased order accuracy by carefully selecting and packing items according to customer specifications.
- Optimized warehouse space utilization by arranging products strategically according to their demand patterns.
- Ensured proper inventory levels by regularly conducting stock checks and reporting discrepancies to management.
- Maintained accurate records of all completed orders, facilitating smooth invoicing processes for clients.
- Reduced processing time for orders through efficient organization and prioritization of tasks.
- Collaborated with team members to achieve daily targets, improving overall productivity in the warehouse.
- Enhanced warehouse safety by maintaining a clean, organized work environment and adhering to safety protocols.
- Boosted customer satisfaction by diligently verifying orders for accuracy before shipment.
- Managed multiple tasks simultaneously while ensuring timely completion of orders under tight deadlines.
- Adapted seamlessly to changes in workflows or processes, demonstrating flexibility and resilience in a fast-paced work environment.
- Streamlined order building process with the implementation of new picking techniques and technology.
Staffing Specialist/Recruiter
PeopleReady
La Mesa, CA
03.2020 - 05.2022
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Recruited and trained over 50 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Continuously improved personal skill set and industry knowledge by attending relevant training sessions, workshops, seminars, and conferences.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Reduced time-to-fill ratios by effectively prioritizing open positions based on client needs, resources available, and market conditions.
- Implemented targeted recruitment campaigns using social media platforms, resulting in greater exposure for job opportunities and a more diverse candidate pool.
- Maintained up-to-date knowledge of industry trends, labor laws, and best practices in talent acquisition to ensure compliance and optimal results for clients.
- Enhanced company reputation through participation in industry events, networking activities, and professional development opportunities.
- Negotiated favorable contract terms with clients that benefited both parties while maintaining a high level of service quality.
CAP 2 Associate
Walmart
San Diego, CA
06.2018 - 12.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
Education
High School Diploma -
Inspire Charter School
Santee, CASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Professionalism and Courtesy
- Sales
- Bilingual
Timeline
Cashier/Server
Burros And Fries
08.2024 - Current
Order Builder
Canteen Vending
05.2022 - 08.2024
Staffing Specialist/Recruiter
PeopleReady
03.2020 - 05.2022
CAP 2 Associate
Walmart
06.2018 - 12.2019
High School Diploma -
Inspire Charter School