Eunice M Beya
Lilburn,GA
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
3
3
years of professional experience
Work History
Customer Service and Operations Analyst
WIKA Instrument
02.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Specialist
Walmart
02.2021 - 01.2023
- Provided primary customer support to internal and external customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Current - Nursing
Gwinnett College
Lilburn, GA03.2023
High School Diploma -
Berkman High School
Lilburn, GA08.2022
Skills
- Issue and Complaint Resolution
- Order Fulfillment
- Customer Relations
- Microsoft Office
- Good Communication Skills
- Online Chat
- Case Analyzation
- CRM Systems
Timeline
Customer Service and Operations Analyst
WIKA Instrument
02.2023 - Current
Customer Service Specialist
Walmart
02.2021 - 01.2023
Current - Nursing
Gwinnett College
High School Diploma -
Berkman High School
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