Euniesa Bonner
Tampa,FL
Summary
Dynamic customer service professional with a proven track record at Woodies Wash Shack, excelling in relationship building and problem-solving. Leveraged active listening and upselling skills to boost customer satisfaction and drive business growth. Adept at managing high-pressure situations, enhancing customer experiences, and achieving sales targets. Increased customer satisfaction by effectively resolving complex issues.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
Woodies Wash Shack
4545 W Gandy Blvd Tampa, FL 33611 United States
01.2026 - Current
- Assisted customers in choosing appropriate car wash packages based on individual needs.
- Responded to customer inquiries, resolving issues promptly and efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Educated customers on additional services and promotions to increase sales opportunities.
- Adapted to changing situations and customer demands, ensuring high satisfaction levels.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Host
Joes Crab Shack
3502 SeaWall Blvd, Galveston, TX 77550
06.2025 - 08.2025
- Greeted and welcomed guests, ensuring a positive first impression of dining experience.
- Managed seating arrangements, optimizing flow and minimizing wait times for guests.
- Assisted servers by communicating guest needs and relaying information effectively.
- Maintained cleanliness and organization of waiting area to enhance guest comfort.
- Handled reservation system, accurately recording bookings to streamline operations.
- Provided menu information and recommendations, enhancing customer satisfaction and dining choices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Aim College And Career Prep
Galveston, TX05.2025
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Critical thinking
- Incoming call management
- Business growth and retention
- Account management
- Relationship building
- Upselling
Timeline
Customer Service Sales Representative
Woodies Wash Shack
01.2026 - Current
Host
Joes Crab Shack
06.2025 - 08.2025
High School Diploma -
Aim College And Career Prep