Eunjung Shin
Duluth,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Manager of Operations
Self Employed
01.2017 - 07.2020
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Assistant Manager
Lotte Hotel
01.2007 - 06.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Hospitality Administration And Management
Sejong University
Seoul, South Korea05.2007
Skills
- Regulatory Compliance
- Team Player
- Budget Administration
- Labor Relations
- Employee Development
- Team Oversight
- Time Management
- Organizational Skills
- Adaptability and Flexibility
- Employee Training
- Attention to Detail
- Team Collaboration and Leadership
Certification
Food Safety Certification: Safe Serve. 2023
AHLA american Hotel & Lodging Association 2021
Languages
Korean & English
Native or Bilingual
Volunteer Experience
Volunteer at Senior Care Home Seoul, South Korea
cared, cleaned & comfort for seniors.
Volunteer at Orphan House Seoul, South Korea
teached, cleaned & provided food for orphans.
Timeline
Owner/Manager of Operations
Self Employed
01.2017 - 07.2020
Assistant Manager
Lotte Hotel
01.2007 - 06.2010
Bachelor of Science - Hospitality Administration And Management
Sejong University
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