Eureka K. Gober
Banking
Toccoa,GA
Work Preference
Summary
A top-performing Banking and Customer Service Professional with more than 17 years’ experience overseeing banking operations, training and supervising new staff. Detailed oriented individual with proven ability to perform multiple task, resolve problems and monitor staff’s work performance. Cooperative team player, who can easily adapt to all situations, requires little to no supervision. Excellence organizational skills, time management and outstanding interpersonal communication with all levels of staff and consumers. Software proficiency includes: Microsoft Office knowledge; Outlook, Word, Excel
Overview
17
17
years of professional experience
Work History
LEAD TELLER
CAPITAL BANK
01.2011 - 01.2014
- Lead teller and training specialist for this prestigious banking institution. Responsible for training new staff members in the policies, practices and daily procedure of the banking operation; deliver above the board and unmatched customer service and customer care.
- Motivated fellow staff by example to provide efficient, prompt, and friendly customer service at all times; courteously greeted customers at all times, appropriate eye contact, implementing the smile standard, using the customers’ name and after addressing primary concerns, asking how else more assistance can be provided.
- Completed essential banking transactions such as deposits and withdrawals to savings and savings accounts; various loan transactions and banking transfers.
- Educated customers on different banking products and services that may be helpful to them.
- Balanced and distributed money from main vault. Managed cash drawer.
- Facilitated training of new staff tellers; indoctrinating them in the company’s brand of customer service and company brand generally. Instructed tellers about importance of following banking policies and regulations on each and every transaction. Delegated duties and tasks to other tellers as necessary.
- Adhered to all banking compliance and security procedures to ensure protection of the banking institution and its customers; customer confidentiality and security protocols such as dual control were always employed.
- Cross-sold new banking products to current customers in a continually effort to heighten customer experience.
- This company operates 163 branches in South Caroline, North Carolina, Tennessee, Virginia and Florida. They offer an array of consumer and commercial loans, financial products and varied financial services. Customer service, attention to detail and a heightened customer experience is paramount.
CUSTOMER SERVICE REPRESENTATIVE
CORESTAFF
01.2009 - 01.2011
- Essential representative tasked with providing outstanding customer service to clients, job seekers and vendor.
- Answered general questions and directed clients and job seekers to the appropriate staff.
- Input secure company data in appropriate computer applications.
- This company is a global staffing services provider and one of the top 20 staffing firms world-wide. They streamline the job search process from the candidate side and also the placement process from the client’s side.
CUSTOMER SERVICE REPRESENTATIVE
ADNAH HILL MOBILE HOMES
01.2008 - 01.2009
- Administered guided tours of available mobile homes to assist clients in with ideas and helped them narrow down their choices.
- Answered pertinent questions regarding the mobile home purchase and notified the proper staff member about any potential problems.
- Operated the cash draw, accepted rent checks and kept accurate records.
- This company is a premier mobile home dealer. They build custom designed mobile homes to clients after getting detailed specifications and requirements. They also purchase second-hand mobile home.
CLIENT CARE SPECIALIST
PROVIDENT COMMUNITY BANK
01.2003 - 01.2008
- Supervised 4 staff tellers and ensured that they followed banking protocols, practices and upheld the company brand when dealing with customers.
- Balanced and distributed money from main vault. Managed cash drawer.
- Educated potential new customers about bank offerings that matches their needs; verified customer information;
- Maintained and serviced existing customer accounts, educated current customers about additional products and services and unrolled as a part of the complete customer service experience.
- Researched and located teller outages.
- This company offers high-quality and value-added financial products. The company attributes its superior performance to its unsurpassed service that often exceeds client’s expectations.
CUSTOMER SERVICE REPRESENTATIVE
1ST FRANKLIN FINANCIAL CORP.
01.2000 - 01.2003
- Provided excellent customer service to loan customers.
- Maintained records of loan transactions and branch activities according to institutional guidelines.
- Performed a wide variety of clerical duties utilizing knowledge of systems and procedures.
- This company provides loans products for homes & home improvement, auto & auto repair, debt consolidation, weddings, funerals, business start-ups and much more. They boast over 275 offices in 6 locations and who’s company philosophy states “Management must think in terms of people…first, last and always, and must act in a way that will strengthen rather than weaken the individual dignity of every man and woman.”
WORKFLOW COORDINATOR
SUNTRUST BANK
01.1997 - 01.1999
- Supervised and trained new staff tellers.
- Reconciled receivable invoices and accounts payable.
- Processed ACH debits and credits.
- This company is one of the country’s leading financial institutions with total assets topping $175 Billion dollars. They pride themselves on “lighting the way to financial well-being” by putting providing personalized services to their clients and above the board customer service and attention.
Education
Bachelor of Science - History
Savannah State University
Skills
Customer Service & Customer Care
High-Level Sales Proficiency
Strategic Planning/Analysis
Research Specialist
Excellent Telephone Manners
Competitive Intelligence
Detailed-Oriented
Quality Assurance
Personnel Management
Branch Operations
Team Leadership
Audit Cash Drawers
Accomplishments
1. Customer Service & Customer Care
2. High -Level Sales Proficiency
3. Strategic Planning/Analysis
4. Research Specialist
5. Excellent Telephone Manners
6. Competitive Intelligence
7. Detailed-Oriented
8. Quality Assurance
9. Personnel Management
10. Team Leadership
11. Audit Cash Drawers
Timeline
LEAD TELLER
CAPITAL BANK
01.2011 - 01.2014
CUSTOMER SERVICE REPRESENTATIVE
CORESTAFF
01.2009 - 01.2011
CUSTOMER SERVICE REPRESENTATIVE
ADNAH HILL MOBILE HOMES
01.2008 - 01.2009
CLIENT CARE SPECIALIST
PROVIDENT COMMUNITY BANK
01.2003 - 01.2008
CUSTOMER SERVICE REPRESENTATIVE
1ST FRANKLIN FINANCIAL CORP.
01.2000 - 01.2003
WORKFLOW COORDINATOR
SUNTRUST BANK
01.1997 - 01.1999
Bachelor of Science - History
Savannah State University
AWARDS & DISTINCTIONS
Keeper of the Culture Award (Most inspiring leader)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Keeper of the Culture Award(Most Inspiring leader)
I love to travel and to help the youth.
Quote
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Richard Branson