Eureka Williams
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Remote Customer Care Coordinator
CVS Health
08.2022 - Current
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
- Supported successful treatment outcomes for patients through accurate insurance verification and preauthorization processes.
Administrative Assistant/Biller
A-Z DME LLC
12.2013 - 02.2019
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleague
- Provided exceptional customer service by responding promptly to inquiries from patients, families, and healthcare professionals regarding the use or maintenance of durable medical devices.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Telemarketer
Ross Marketing
05.2010 - 12.2010
- Answered questions about company offerings with knowledgeable responses about products and services
- Completed daily cold calling and outreach to build sales pipeline
- Recorded contact information of customers and potential customers
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
Whites Creek High School
Whites Creek, TN05.2001
Skills
- Customer Inquiries
- Administrative Duties
- Data Entry
- Microsoft Office
- Payment Processing
- Call Center Operations
- Remote Office Availability
- Medical terminology knowledge
Timeline
Remote Customer Care Coordinator
CVS Health
08.2022 - Current
Administrative Assistant/Biller
A-Z DME LLC
12.2013 - 02.2019
Telemarketer
Ross Marketing
05.2010 - 12.2010
Whites Creek High School