Willia Marks

I am a very enthusiastic customer service and technical support representative, that is trained in many fields of customer service. I enjoy assisting customers with issues that arise that they are unable to resolve for themselves. I am a problem solver. I am seeking employment with a stable company that has a good working environment. I consider myself a team player easy to get along with and take directions well. I am flexible with hours. I know that I can be a definite asset to any company and if given the opportunity to further advance within the company. Authorized to work in the US for any employer Successful customer service consistently meets or exceeds goals through insightful decisions. Known as top team member dedicated to delivering quality technical work and meeting team goals. Flexible with changing assignments and specific needs of different technical projects. Personable and dedicated Customer Service Representative with extensive experience in Communications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dependable Customer Support with 30 years experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.

Yes I received many awards and certificates. Ranked #5 in the call center for quality, attendance and crt. Outstanding performance certificates.