Euricka Williams
Memphis,TN
Summary
Individual with excellent leadership and decision-making abilities. Leader who is upbeat and positive, with excellent organizational, decision-making, and communication skills. Verbal and written communication skills are dynamic. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and put company policies into action. Working as part of a team, bringing the necessary experience and knowledge to meet any operational need. Punctual, dependable, and friendly, as well as adaptable, patient, and effective.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
U.S. Department Of Defense, Navy
05.2023 - Current
- Handle service member inquiries courteously and professionally.
- Actively listen to service members, handle concerns quickly and escalate major issues to appropriate personnell.
- Answer constant flow of customer calls with minimal wait times.
- Update account information to maintain service members records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing the service members needs and resolving concerns.
Personal Banker
Regions Bank
09.2022 - 05.2023
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Established rapport with new clients to increase satisfaction and loyalty.
Research Analyst
Global Data Collection Company
09.2021 - 04.2022
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted phone interviews.
- Gathered information about the overall health of U.S. residents.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Created and maintained database to store research data.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Implemented quality control protocols to enhance accuracy of data and research results.
- Interpreted data and made recommendations from findings.
Health Insurance Agent
Connexion Point
08.2018 - 06.2021
- Educated clients about health insurance coverage options, benefits and costs.
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
Security Officer
Clarion Security
12.2014 - 01.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Security Officer
U.S. Security Associates
06.2010 - 01.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Education
High School Diploma -
Gateway Christian Academy
Memphis, TN05.2009
Skills
- Superior Communication Skills
- Adaptive Team Player
- Goal-oriented
- Salesforce
- Issues Resolution
- Call Center Operations
- Account Updating
- Call Management
Timeline
Customer Service Representative
U.S. Department Of Defense, Navy
05.2023 - Current
Personal Banker
Regions Bank
09.2022 - 05.2023
Research Analyst
Global Data Collection Company
09.2021 - 04.2022
Health Insurance Agent
Connexion Point
08.2018 - 06.2021
Security Officer
Clarion Security
12.2014 - 01.2017
Security Officer
U.S. Security Associates
06.2010 - 01.2014
High School Diploma -
Gateway Christian Academy
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