Euripides Mercedes Llanos
Yonkers
Summary
Dynamic hospitality professional with a strong work ethic and multilingual skills, recognized for enhancing customer satisfaction at Mamajuana Cafe NYC. Proven expertise in crafting high-quality cocktails and delivering exceptional service, while training staff to uphold service standards. Committed to teamwork and safety initiatives, consistently improving guest experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Server
Mamajuana Cafe NYC
04.2016 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed food and beverage orders efficiently, optimizing table turnover rates.
- Trained and mentored new staff on menu items and service standards.
- Collaborated with kitchen staff to ensure timely order fulfillment and presentation quality.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Mamasushi
04.2016 - 01.2024
- Crafted signature cocktails, enhancing customer experience and satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Trained new bartenders on cocktail preparation techniques and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Sales Associate
Zara USA
05.2014 - 07.2015
- Cultivated positive customer relationships, enhancing overall shopping experience.
- Assisted in inventory management, ensuring product availability and organization.
- Executed sales transactions efficiently, minimizing wait times for customers.
- Collaborated with team members to achieve store sales targets consistently.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts - Graphic Design
Bronx Community College
Bronx, NY09-2018
Skills
- Strong work ethic
- Elevated customer service
- Encouraging active participation in safety initiatives
- Teamwork and cooperation
- Multilingual skills
- Hospitality service expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Mamajuana Cafe NYC
04.2016 - Current
Bartender
Mamasushi
04.2016 - 01.2024
Sales Associate
Zara USA
05.2014 - 07.2015
Associate of Arts - Graphic Design
Bronx Community College