Euris Sanchez

• Developed, maintained, and improved technical documentation, process guidance, and knowledge resources supporting commercial electric vehicle service operations and technician development.

• Designed and delivered technical presentations, Lunch & Learn sessions, and instructional materials covering diagnostic strategies, service procedures, safety standards, and emerging operational processes.

• Translated complex electrical, software, and mechanical system information into clear, actionable guidance for technicians, service leadership, and cross-functional stakeholders.

• Collaborated with subject matter experts, operations teams, and service leadership to document new procedures, standardize workflows, and improve knowledge sharing across the organization.

• Created reference materials, job aids, and process documentation to support technician onboarding, skills development, and consistent execution of service standards.

• Conducted root-cause analysis of recurring vehicle and operational issues, documenting findings and contributing to corrective actions and process improvements.

• Supported the rollout of new service initiatives, procedures, and operational changes through documentation, training, communication, and field implementation.

• Served as a technical resource for complex and escalated issues, providing troubleshooting guidance and technical expertise to technicians and stakeholders.

• Served as a technical escalation resource for complex vehicle concerns, providing diagnostic guidance and troubleshooting support to technicians and service leadership.

• Mentored and trained technicians on diagnostic methodologies, repair strategies, safety requirements, and quality standards to improve technical proficiency and repair effectiveness.

• Developed and maintained detailed technical documentation, repair records, and service information in accordance with company procedures, warranty requirements, and regulatory standards.

• Communicated complex technical findings, repair recommendations, and root-cause analysis results to service advisors, leadership, and customers.

• Conducted root-cause analysis of recurring vehicle issues and contributed to corrective actions that improved repair quality, service consistency, and customer satisfaction.

• Collaborated with cross-functional teams to improve service processes, standardize repair procedures, and support operational efficiency initiatives.

• Performed advanced diagnostics and troubleshooting on electrical, software, drivetrain, and high-voltage vehicle systems, leveraging technical expertise to resolve complex customer concerns.

• Diagnosed and resolved customer vehicle concerns across electrical, drivetrain, engine, and transmission systems.

• Performed advanced troubleshooting and root-cause analysis to identify failures and implement effective repair solutions.

• Communicated technical findings and repair recommendations to service advisors and customers, supporting informed decision-making and customer satisfaction.

• Maintained detailed service records and technical documentation in accordance with manufacturer, warranty, and regulatory requirements.