Eva Benitez
Carol Stream,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
New Era Transmission Repair
Addison, IL
07.2022 - Current
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
- Executed daily operations including answering phones and assisting walk-in customers.
- Processed payments accurately according to company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Production Line Leader
Pitney Bowes
Carol Stream, IL
04.2020 - 06.2022
- Coordinated with other departments to maintain the efficiency of the production line.
- Identified any potential problems or delays in the production process.
- Organized work shifts and assigned tasks to each team member accordingly.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
Education
GED -
Education And Work Center
Hanover Park, IL06-2013
Glenbard East High School
Lombard, ILSkills
- Problem-Solving
- Skilled multi-tasker
- Handling Escalations
- Customer Service
- Meeting production goals
- Bilingual
Timeline
Customer Service Manager
New Era Transmission Repair
07.2022 - Current
Production Line Leader
Pitney Bowes
04.2020 - 06.2022
GED -
Education And Work Center
Glenbard East High School
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