Eva Brooks-walworth
Fenton,MI
Summary
I am an enthusiastic server, and have demonstrated reliability and leadership in a diverse range of fast paced and demanding restaurant environments. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences, I often develop lasting relationships with regular guests.
Overview
2
2
years of professional experience
Work History
Server
Leo's Coney Island
04.2024 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Mega Coney Island
08.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Took orders with hand written system, and collaborated directly with kitchen staff to ensure order accuracy.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Casa Tequila
04.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Prepared a range of alcoholic beverages, including well-crafted margaritas while maintaining great service to guests at tables.
Server
IHOP
06.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Arts - Pre-Medicine, Biochemistry
Albion College
Albion04-2028
Skills
- Exceptional customer service
- Cash handling
- Professional appearance
- Cleanliness standards
- High volume dining
- Team collaboration
- Beverage preparation
- Tableside etiquette
- POS operation
- Reliable and responsible
- High energy and stamina
Timeline
Server
Leo's Coney Island
04.2024 - 08.2024
Server
Mega Coney Island
08.2023 - 12.2023
Server
Casa Tequila
04.2023 - 06.2023
Server
IHOP
06.2022 - 05.2023
Bachelor of Arts - Pre-Medicine, Biochemistry
Albion College
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