Eva Bunkov

(Worked with X-time, have ceritification)

• Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
• Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
• Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.

• (Worked with eLeads and CareConnect)
• Followed required scripts and pre-made guidelines for inbound and outbound customer calls.
• Determined customer automotive needs by asking relevant, targeted questions and working to develop positive relationships.
• Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
• Used excellent verbal skills to engage customers in conversation and effectively determine specific, individual needs.
• Responsible for leaving positive, lasting impressions for the company of Subaru.

• Delegated daily tasks to team members to optimize group productivity.
• Fostered positive employee relationships through communication, training and development coaching.
• Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
• Offered training and support to keep team members motivated and working toward objectives.

• Influenced customers towards specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine and create a need.
• Answered product questions with up-to-date knowledge of sales and current promotions.
• Brought in new potential customers off the mall floor for a detailed and professional sales presentation