Summary
Overview
Work History
Education
Skills
Work Preference
Accomplishments
Timeline
Hi, I’m

Eva Coop

Lake Worth,FL
Eva Coop

Summary

Analytical and detail-oriented professional with 17 years of experience in reconciliation, compliance, and high-volume data accuracy as a Casino Vault Specialist. Skilled in investigating discrepancies, maintaining regulatory standards, and delivering reliable results under pressure. Adept at clear communication, problem-solving, and providing excellent service — seeking to apply these strengths in insurance and remote call center roles that require accuracy, integrity, and client-focused support.

Overview

21
years of professional experience

Work History

Harrah's Casino
Pompano Beach, FL

Cash Vault Specialist
09.2007 - Current

Job overview

  • Played a key role in maintaining inventory control over cash holdings within the vault area.
  • Maintained a secure and organized work environment for efficient cash handling and management.
  • Enhanced customer satisfaction by ensuring accurate and timely handling of vault transactions.
  • Contributed to audit preparedness by maintaining detailed records of all transactions and documentation.
  • Improved overall efficiency by assisting team members with various tasks, fostering a collaborative work environment.
  • Demonstrated an exceptional level of accuracy in balancing large sums of money daily without error or discrepancy.
  • Minimized discrepancies in daily cash reconciliation by consistently following established protocols.
  • Assisted in training new hires on proper procedures, leading to increased retention rates among staff members.
  • Collaborated effectively with fellow team members on shared responsibilities during peak business hours.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Properly processed deposits, withdrawals and payments for average number customers daily.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Provided excellent customer service through clear communication skills when addressing client inquiries or concerns.
  • Ensured compliance with federal regulations regarding the handling, storage, and transportation of currency within the organization.
  • Participated in cross-functional projects aimed at improving overall operational efficiency within the organization.

Palm Beach Princess Cruise Lines

Reservation Agent
02.2005 - 04.2007

Job overview

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

Jupiter High School
Jupiter, FL

High School Diploma
05.2003

University Overview

Skills

  • Professionalism and Ethics
  • Standard Operating Procedures
  • Cash handling expertise
  • Deposit processing
  • Audit preparation
  • Cash Drawer Balancing
  • Anti-Money Laundering
  • Financial Recordkeeping
  • Cash Counting Efficiency
  • Currency Verification
  • Change order processing
  • Financial record keeping
  • Decision-Making
  • Balance Verification and Reconciliation
  • Excel and Word Computer Programs
  • Bookkeeping and Data Entry

Work Preference

Work Type

Full TimePart Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceHealthcare benefitsFlexible work hours4-day work weekPaid time off401k matchWork from home option

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully balanced and secured multi-million-dollar transactions daily without discrepancies.
  • Trusted to train and mentor new hires, improving team accuracy and efficiency.
  • Consistently received positive performance reviews for precision, integrity, and attention to detail.
  • Maintained a perfect audit record with zero findings across multiple inspections

Timeline

Cash Vault Specialist
Harrah's Casino
09.2007 - Current
Reservation Agent
Palm Beach Princess Cruise Lines
02.2005 - 04.2007
Jupiter High School
High School Diploma

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Eva Coop