Eva Ferjentsik
Madison
Summary
Results-driven Technical Program and Operations Leader with extensive expertise across Healthcare IT Product Engineering, enterprise data management, and nationwide infrastructure deployments. Proven track record managing high-stakes environments, including the operational governance of data marts and localization testing utilizing advanced ML data tools. A Certified ScrumMaster (CSM) adept at leading cross-functional engineering teams, enforcing strict SLAs, and navigating complex regulatory frameworks. From partnering with C-suite executives to optimize enterprise accounts, to orchestrating rapid-response logistics, excels at transforming chaotic, multi-site technical requirements into scalable, compliant, and on-time operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Privia Health
10.2025 - Current
- Directed the triage, deployment, and operational monitoring of 175+ live Value-Based Care (VBC) data marts, ensuring continuous data integrity for critical clinical and financial performance metrics.
- Enforced strict SLA adherence across multi-disciplinary squads including data engineers, business analysts, and clinical stakeholders.
- Established robust project governance and real-time documentation frameworks, driving rapid issue resolution and mitigation of data-delivery risks across multiple high-priority implementations.
- Managed a complex concurrent healthcare technology projects, optimizing resource allocation to deliver milestones on time.
QA Test Engineer
Privia Health
01.2023 - Current
- Directed risk-based quality assurance frameworks for multiple products (web portal, mobile app and business automation), aligning release standards with HIPAA compliance to ensure highest level of system reliability.
- Architected end-to-end test strategies for complex medical workflows, integrating HL7/FHIR interoperability testing to validate seamless data exchange between EHR systems and patient portals.
- Led several teams as Scrum Guide focusing on delivery and metrics, facilitation and escalation of high-priority items and Product Owner collaboration to drive successful outcomes
- Partnered with Product Management and cross functional teams using Jira to introduce shift-left testing, reducing post-release critical defects through early requirement validation.
- Led root-cause analysis for high-severity defects, establishing preventative testing guardrails.
- Conducted regression testing to verify bug fixes and confirm that existing functionalities remained intact.
Quality Manager - Translation (German)
Epic Systems Corporation
09.2017 - 01.2023
- Worked on localization and internationalization testing for all Epic EMR modules (5 million+ strings of code), safeguarding clinical accuracy and regulatory compliance across multilingual software, technical schemas, and legal contracts.
- Engineered and maintained a centralized clinical terminology database, leveraging Machine Learning (ML) and Computer-Assisted Translation (CAT) tools to train localization models and scale data accuracy.
- Architected the company-wide linguistic QA framework, standardizing localized software testing across international environments and establishing rigorous traceability through comprehensive documentation.
- Chaired cross-functional initiatives across Product, Engineering, and Localization squads to optimize QA pipelines, accelerating time-to-market while achieving 100% of defined quality objectives.
- Orchestrated global regression and new-release testing cycles across multi-timezone environments, directing ticket prioritization and Root-Cause Analysis (RCA) to minimize post-deployment clinical software regressions.
Language Instruction Coordinator
City of Schorndorf
09.2015 - 07.2017
- Orchestrated rapid-response human resource and recruitment operations during the European refugee crisis, scaling community engagement programs to support vulnerable populations under high-pressure conditions.
- Managed complex project lifelines and governance frameworks, aligning strategic humanitarian goals with strict municipal and city government stakeholder regulatory expectations.
- Directed a cross-functional city task force and volunteer network, establishing quality assurance standards and standardized curriculum materials for regional educational initiatives.
- Facilitated bilingual adult education and localized instructional programs across diverse environments, serving as a primary translator to bridge communication gaps.
- Served as a dedicated case manager for high-risk families, navigating complex legal, educational, and governmental bureaus to ensure compliance and secure critical resources.
Administrative Assistant
Food Concepts, Inc.
06.2012 - 07.2015
- Partnered directly with the CEO and Vice President to manage high-value enterprise accounts, ensuring seamless operational execution and retention of the company’s largest clients
- Coordinated end-to-end logistics documentation, including packing lists, warranty processing, and Return Merchandise Authorizations (RMAs), minimizing inventory discrepancies.
- Administered e-commerce digital storefronts and centralized tracking databases, generating routine sales and performance reports to drive data-backed business decisions.
- Managed daily financial transactions, reconciliation, and cash handling protocols while auditing accounting ledgers to ensure 100% data accuracy and fiscal compliance
Project Manager
Network Engineering Technologies
01.2012 - 06.2012
- Orchestrated nationwide structured cabling deployments for major enterprise retail chains, managing local independent contractors and enforcing rigorous milestone documentation across multi-site installations.
- Critical path owner for complex, multi-million dollar infrastructure schedules; leveraged enterprise project management tools to consistently deliver milestones on time or ahead of schedule.
- Interfaced between cross-functional engineering teams, field technicians, and corporate stakeholders to streamline the delivery of high-quality technical infrastructure solutions
Education
Master of Arts - German Studies
University of New Mexico
Albuquerque, NMBachelor of Arts - Political Science/American Studies
Martin-Luther University
Halle (Saale), Germany06-2005
High School Diploma -
Friedrich-Schiller Gymnasium Fellbach
Fellbach, Germany 07-2001
Skills
- Project management (monday)
- Scrum Master certification
- Stakeholder management
- Scrum/Agile management
- SQL, html and css basics
- Testing and test design
- Usability and UX experience
Certification
- Certified ScrumMaster®, Scrum Alliance - November 2023
- Shift Left Certification - Udemy - April 2025
- AI & Agility Certification, Scrum Alliance - October 2025
Languages
German
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Project Manager
Privia Health
10.2025 - Current
QA Test Engineer
Privia Health
01.2023 - Current
Quality Manager - Translation (German)
Epic Systems Corporation
09.2017 - 01.2023
Language Instruction Coordinator
City of Schorndorf
09.2015 - 07.2017
Administrative Assistant
Food Concepts, Inc.
06.2012 - 07.2015
Project Manager
Network Engineering Technologies
01.2012 - 06.2012
Master of Arts - German Studies
University of New Mexico
Bachelor of Arts - Political Science/American Studies
Martin-Luther University
High School Diploma -
Friedrich-Schiller Gymnasium Fellbach