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EVA FURTADO
Dispatcher, Data entry, Kitchen Designer, Customer Service.
Warwick,RI
Work Preference
Summary
Highly motivated, organized and dependable former EMT-I, Emergency and non-emergency dispatcher, office manager with strong communication skills and proven track record of problem solving, customer service and retention is seeking a position as a dispatcher.
Professional and prepared emergency services coordinator with significant experience in managing high-pressure situations. Skilled in communication, problem-solving, and prioritizing tasks to ensure swift and effective responses. Strong focus on teamwork and adaptability to meet changing demands. Known for reliability and results-driven approach.
Overview
11
11
years of professional experience
Work History
Emergency Roadside Dispatcher
AAA Northeast
70 Royal Little Dr. Providence, RI. 02904
01.2023 - Current
- Coordinated emergency response efforts to ensure timely assistance for stranded motorists.
- Utilized dispatch software to track service requests and monitor technician locations effectively.
- Collaborated with roadside assistance teams to optimize resource allocation and response times.
- Implemented process improvements that enhanced communication between dispatchers and service providers.
Kitchen and Bath Lead Designer
Cabinet Factory Outlet
2241 Grand Army Of The Republic Hwy. Swansea, MA.
03.2019 - 09.2023
- Led design team in creating innovative cabinet solutions, enhancing product quality and customer satisfaction.
- Collaborated with production teams to streamline design processes, reducing lead times for custom orders.
- Implemented new design software, improving workflow efficiency and accuracy in project delivery.
- Developed training programs for junior designers, fostering skill development and knowledge sharing.
DISPATCHER
STAT AMBULANCE SERVICE
01.2018 - 01.2020
- Call non-emergency clients to confirm transport for following day.
- Answer emergency and routine phone calls as they come in. Field calls in order to dispatch appropriate vehicle and crew.
- Radio dispatch or telephone dispatch the appropriate personnel to the correct address and inform said personnel of the situation that they have been dispatched to in order to ensure that they are prepared upon arrival.
- Maintain computer record of all units and update CAD system with vehicle locations and times pertinent to the transportation record.
- Make phone calls to appropriate facilities per crew’s request during emergency transports.
- Provide Customer service for clients that would call with requests, questions or complaints.
- Assist fellow dispatchers when necessary.
- Apprise on-coming dispatchers of activities during my shift and update them on where each vehicle and crew location is prior to leaving my shift.
INSPECTOR / INDEPENDENT CONTRACTOR
RAPID ASSET VERIFICATION SERVICES, INC.
01.2015 - 01.2018
- Received and scheduled all inspections
- Filing correspondences and data entry of orders and inspections.
- Responsible for logistics and route planning.
- Marketing, advertising and public relations.
- Performed routine home and commercial inspections
- Scheduled inspections with homeowners, tenants and business owners.
Education
SATALITE DISPATCHING COURSE -
KEISER CAREER INSTITUTE
WEST PALM BEACH, FL01-2002
ASSOCIATES - Nursing
BRISTOL COMMUNITY COLLEGE
01-1998
GED - undefined
ATTLEBORO HIGH SCHOOL
01-1985
Skills
- COMPUTER SKILLS
- CAD
- ADMINISTRATIVE EXPERIENCE
- RADIO AND PHONE DISPATCHING
- CUSTOMER SERVICE
- DATA ENTRY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- AAA Northeast
- ACDRA Australian Cattle Dog Rescue Association
- ASPCA
- Kitchen & Bath Design Association
Languages
English
Native or Bilingual
Software
FSA Workforce software
2020 Kitchen & Bath design software
Quickbooks Pro
Microsoft
CRM
CAD systems for 911
Interests
Photography, working with dogs
Photography
Currently, I am an amateur photographer in the process of earning a degree in professional photography. I enjoy photographing landscapes, animals, pets, florals and occasionally people in daily life. I am also in the process of setting up a website to display my art which will be added soon.
Timeline
Emergency Roadside Dispatcher
AAA Northeast
01.2023 - Current
Kitchen and Bath Lead Designer
Cabinet Factory Outlet
03.2019 - 09.2023
DISPATCHER
STAT AMBULANCE SERVICE
01.2018 - 01.2020
INSPECTOR / INDEPENDENT CONTRACTOR
RAPID ASSET VERIFICATION SERVICES, INC.
01.2015 - 01.2018
GED - undefined
ATTLEBORO HIGH SCHOOL
ASSOCIATES - Nursing
BRISTOL COMMUNITY COLLEGE
SATALITE DISPATCHING COURSE -
KEISER CAREER INSTITUTE