Eva Lafary
Reno,NV
Overview
9
9
years of professional experience
Work History
Assistant Casino Shift Manager
Monarch Casino Resort Spa
Reno, NV
02.2025 - Current
- Monitors and Supervise all table Games, enforces rules, make sure pay outs and pay offs are delivered correctly.
- Making sure decisions are made on specific situations Leaning towards guest appeasement.
- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored team members on customer service standards and operational procedures.
- Resolved guest complaints swiftly, enhancing overall customer satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced wait times for patrons.
- Conducted regular audits of gaming tables and equipment to maintain operational integrity.
- Collaborated with department heads to develop strategies for revenue growth and enhanced player experiences.
- Improved employee performance by providing ongoing training, coaching, and mentoring to shift supervisors and frontline staff.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Monitored gaming operations continuously to check on dealers and players.
- Kept games fair by proactively identifying and removing suspected cheaters.
Casino Shift Manager
Crystal Bay Casino
Lake Tahoe, NV
03.2024 - 01.2025
- The Basic function of the Casino Shift Manager is to ensure positive guest relations within all departments, assist in enforcing casino policies and procedures, assist with promotions, slot/table drops, sensitive key distribution, and offer assistance to resolve guest and employee concerns.
- The Casino Shift Manager is the key point of contact regarding all casino matters in lieu of present department managers.
- The Casino Shift Manager is responsible for providing professional, quality and efficient customer service to guests through daily interaction on the guest floor.
- Additionally, the Casino Shift Manager is responsible for assiting management with documenting observations and providing suggestions in all areas to improve the overall business.
- Though the Casino Shift Manager's primary focus is the activity within the guest floor area, the manager may assist with special events & player tracking.
- The Casino Shift Manager is responsible for notifying surveillance and the Casino Manager of any suspicious activity.
Table Games Shift Supervisor
GOLD DUST WEST
Elko, NV
08.2023 - 01.2024
- Monitors and Supervise all table Games, enforces rules, make sure pay outs and pay offs are delivered correctly.
- Making sure decisions are made on specific situations Leaning towards guest appeasement.
Table Games Dealer
Scarlet Pearl Casino
D'Iberville, MS
08.2020 - 08.2023
- Caters to players while dealing card games in accordance to company rules and policies..
Surveillance Investigative Analyst
The Cosmopolitan of Las Vegas
Las Vegas, NV
10.2016 - 11.2019
- Protects company assets by utilizing CCTV, and other forms of software programs.
Timeline
Assistant Casino Shift Manager
Monarch Casino Resort Spa
02.2025 - Current
Casino Shift Manager
Crystal Bay Casino
03.2024 - 01.2025
Table Games Shift Supervisor
GOLD DUST WEST
08.2023 - 01.2024
Table Games Dealer
Scarlet Pearl Casino
08.2020 - 08.2023
Surveillance Investigative Analyst
The Cosmopolitan of Las Vegas
10.2016 - 11.2019