Julie Lovig
Reno,NV
Summary
Experienced with overseeing casino floor operations and managing staff. Utilizes strong problem-solving skills to handle daily challenges and maintain high level of service. Track record of building cohesive teams and ensuring efficient, customer-focused environment.
Overview
22
22
years of professional experience
Work History
Assistant Casino Shift Manager
Grand Sierra Resort and Casino
06.2020 - Current
- Supervised daily casino operations, ensuring compliance with regulations and company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented strategies to enhance guest experiences, resulting in increased customer satisfaction.
- Monitored gaming activities to ensure fair play and adherence to state gaming regulations consistently.
- Assisted with scheduling and payroll
Slot Operations Manager
Grand Sierra Resort and Casino
04.2012 - 03.2020
- Streamlined operational processes to enhance efficiency and reduce costs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Assistant Casino Shift Manager
Grand Sierra Resort and Casino
04.2006 - 04.2012
- Supervised daily casino operations, ensuring compliance with regulations and company policies.
- Trained staff on guest service standards
- Monitored gaming activities to ensure fair play
Slot Floor Manager
Reno Hilton
06.2003 - 04.2006
- Supervised daily operations of slot floor, ensuring adherence to policies and procedures.
- Trained and mentored staff on customer service excellence and gaming regulations.
- Monitored slot machine performance, identifying and resolving technical issues promptly.
- Implemented strategies to enhance guest engagement and satisfaction on the gaming floor.
Skills
- Team management
- Guest relations
- Employee scheduling
- Customer service
- Experienced with software programs
- Attention to detail
- Reliability
- Excellent communication
Timeline
Assistant Casino Shift Manager
Grand Sierra Resort and Casino
06.2020 - Current
Slot Operations Manager
Grand Sierra Resort and Casino
04.2012 - 03.2020
Assistant Casino Shift Manager
Grand Sierra Resort and Casino
04.2006 - 04.2012
Slot Floor Manager
Reno Hilton
06.2003 - 04.2006