Eva Perez
Oak Brook,IL
Summary
Highly-skilled phlebotomist with 29 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Phlebotomy Supervisor offering 29 years of experience in team leadership and phlebotomy operations management. Highly effective at training and mentoring team members to provide exceptional care in all patient interactions. Competent Phlebotomy Technician with 29 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Phlebotomy Supervisor
Northwestern Medicine @ Central Dupage Hospital
07.1994 - Current
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Monitored cancellation rates based on sample quality collection
- Managed effective schedules to cover all department needs.
- Interviewed and hired phlebotomists for Central Dupage Hospital.
- Provided additional education and training to staff members not meeting standards.
- Monitored patient surveys and supported staff in resolving patient concerns to maximize patient experience.
- Notified management of compliance and workplace safety issues from department and recommended solutions.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Developed and implemented training processes to achieve high quality of care for patients.
- Fostered communication within team and between departments.
- Performed venipunctures on difficult pediatric patients.
- Reviewed employee performance and developed improvement plans for 58 direct reports.
- Conducted Improvement plans and execution of corrective action.
- Ordered supplies for department.
Education
High School Diploma -
Richard King High School
Corpus Christi05.1989
Phlebotomy
Davea Career Center
Schaumburg06.1994
Skills
- Staff Collaboration
- Reporting Requirements
- Procedural Improvements
- Performance Improvement
- Corrective Actions
- Employee Performance Reviews
- Department Leadership
- Staff Management
- Staff Development
- Blood Sample Collection
Timeline
Phlebotomy Supervisor
Northwestern Medicine @ Central Dupage Hospital
07.1994 - Current
High School Diploma -
Richard King High School
Phlebotomy
Davea Career Center
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