Jacqueline Skora
Tulsa,OK
Summary
Phlebotomy Supervisor with extensive experience in leading teams within healthcare environments. Expertise in managing phlebotomy procedures while ensuring adherence to safety regulations and quality standards. Demonstrated ability in staff training, mentoring, and optimizing workflow efficiencies.
Overview
21
21
years of professional experience
Work History
Phlebotomy Supervisor
Oklahoma State Medical Center
12.2021 - 07.2025
- Oversees the daily operations of the phlebotomy team, ensuring efficient and accurate specimen collection, while also managing staff and maintaining high standards of patient care
- Key responsibilities include supervising, training, performance management, addressing concerns, and evaluating phlebotomists, as well as ensuring compliance with safety and quality standards
- Monitoring and maintaining the inventory of phlebotomy supplies, ensuring the lab is adequately stocked
- Addressing patient and staff concerns, assisting with difficult draws, and resolving issues related to workflow and equipment
- Communicating with other healthcare professionals, laboratory staff, and management to maintain an effective and efficient workflow
- Completing logs for quality assurance purposes, and reporting relevant information to management
- Creating an efficient staff scheduling that works for both employee and company for a better work-life balance
Lead Phlebotomist
Saint Francis Hospital
01.2008 - 02.2019
- Training new and existing phlebotomy staff and nurses on best practices, safety standards, and updated procedures
- Overseeing the collection of blood samples, ensuring proper patient preparation, accurate labeling, and timely delivery to the lab
- Coordinating a team of phlebotomists, scheduling, performance evaluations, and addressing concerns
- Performs phlebotomy in both adult and pediatric patients. Trains new phlebotomy employees as well and nursing staff on phlebotomy procedures
- Documented daily activities including number of specimens collected, quality assurance measures taken.
Adjunct Instructor
Tulsa Tech
12.2013 - 08.2018
- Train students in the art and science of blood collection which involves teaching both theoretical knowledge, like anatomy and physiology, and practical skills, such as venipuncture techniques and safety protocols
- Evaluate student performance, provide feedback, and help them find internships for clinical experience opportunities
- Created and implemented course agenda, lesson plans and activities to meet course objectives.
Phlebotomist
Laboratory Corporation of America
03.2008 - 06.2010
- Collected blood samples from diverse patient populations using venipuncture and capillary techniques
- Ensured proper labeling and storage of blood samples according to laboratory guidelines
- Processed and packed specimens for shipment
- Collected and processed occupational drug screening following the proper chain of custody and reporting
- Conducted paternity testing
- Registered patients using the EMR
- Maintained and ordered supplies for the IOP
Asst Office Manager
Donna N. Canlas M.D. (Private Practice)
06.2005 - 01.2008
- Conducted patient triage and assisted with examinations and treatments under Physician supervision.
Contributed to billing and coding preparation to facilitate financial accuracy.
Exhibited strong skills in both front and back office functions to support operational needs. - Resolved issues in a timely manner while maintaining excellent customer service standards.
- Provided administrative support to senior management staff.
- Processed invoices from vendors in an accurate and timely manner.
Phlebotomist / PCT
Houston Methodist Hospital
01.2005 - 01.2008
- Collected blood samples from diverse patient populations using venipuncture and capillary techniques
- Maintained accurate patient records in electronic medical record system
- Ensured proper labeling and storage of blood samples according to laboratory guidelines
- Assisting patients with personal hygiene (bathing, dressing, grooming), toileting, and mobility (walking, transferring, using assistive devices)
- Measuring and recording vital signs (temperature, pulse, blood pressure, respiration rate), observing and documenting patient activity, and reporting any changes or concerns to the nursing staff
Education
Bachelor of Arts - Marketing
Houston Community College
01.2006
Medical Assisting - Director's List
National Institute of Technology
Houston, TX01.2005
BA - Mass Communication / Advertising
Maryknoll College
Manila, Philippines04-1992
Bachelor of Arts - Literature
University of St. Thomas
Manila, Philippines04-1988
Skills
- Specimen collection
- Quality assurance and compliance
- Staff training and development
- Inventory management
- Healthcare collaboration
Timeline
Phlebotomy Supervisor
Oklahoma State Medical Center
12.2021 - 07.2025
Adjunct Instructor
Tulsa Tech
12.2013 - 08.2018
Phlebotomist
Laboratory Corporation of America
03.2008 - 06.2010
Lead Phlebotomist
Saint Francis Hospital
01.2008 - 02.2019
Asst Office Manager
Donna N. Canlas M.D. (Private Practice)
06.2005 - 01.2008
Phlebotomist / PCT
Houston Methodist Hospital
01.2005 - 01.2008
Bachelor of Arts - Marketing
Houston Community College
Medical Assisting - Director's List
National Institute of Technology
BA - Mass Communication / Advertising
Maryknoll College
Bachelor of Arts - Literature
University of St. Thomas
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