Julie Cox
St. Joseph,MO
Summary
Dynamic Phlebotomy Supervisor with a proven track record at American Esoteric Laboratories, enhancing service quality and streamlining processes for specimen analysis. Expert in HIPAA compliance and inventory control, coupled with exceptional motivational skills. Achieved significant improvements in patient satisfaction and operational efficiency, demonstrating adaptability and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Phlebotomy Supervisor
American Esoteric Laboratories
10.2012 - 06.2024
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
- Evaluated new methodologies and best practices in phlebotomy, incorporating relevant changes into current procedures as needed for improved service quality.
- Reviewed employee performance and developed improvement plans.
- Managed daily activities and workflow of [Type] institution to collect, label and analyze samples correctly.
- Managed effective schedules to cover all department needs.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Upheld all compliance standards and kept team in line with requirements.
- Utilized [Software] to track, monitor and report on test results for clients.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Interviewed and hired phlebotomists and office personnel for [Type] company.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Ensured accurate patient identification and proper specimen labeling, minimizing errors in test results.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Monitored supply levels and placed orders for laboratory supplies.
Billing Specialist
Mosaic Life Care
02.2007 - 10.2012
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
No Degree - General Studies
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Lafayette High School, Saint Joseph, MO
Saint Joseph, MO05.1996
Skills
- Adaptable problem-solving
- Employee Training and Development
- Professionalism and Ethics
- Motivational Skills
- Inventory Control Management
- HIPAA Compliance
- Staff Management
- Multitasking
- Reliability
- Specimen Collection
- Self Motivation
- Adaptability
Timeline
Phlebotomy Supervisor
American Esoteric Laboratories
10.2012 - 06.2024
Billing Specialist
Mosaic Life Care
02.2007 - 10.2012
No Degree - General Studies
Missouri Western State University
High School Diploma -
Lafayette High School, Saint Joseph, MO