Talented leader, organizational problem-solver, and sales and marketing expert skilled at organizing efficient, successful strategies to identify new customers and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Services and Sales Coordinator
F45 Training
Baton Rouge, LA
03.2026 - Current
Engaged potential members through personalized consultations and product demonstrations, driving membership growth.
Converted leads into prospects and booked appointments, contributing to achievement of sales targets.
Engaged with leads through calls and emails to establish connections and promote services.
Facilitated member onboarding and orientation sessions, improving guest satisfaction and retention.
Coordinated communication between members and trainers to ensure service satisfaction.
Processed new memberships and renewals using CRM software efficiently.
Educated clients on membership benefits and services offered by the organization.
Assisted in organizing promotional events to increase community engagement and participation.
Handled inquiries and resolved issues to maintain a positive guest environment.
Emphasized and enforced company objectives to reaffirm and validate member expectations.
Assistant Manager
Guess Inc Factory
Gonzales, LA
08.2025 - 03.2026
Oversaw daily store operations, ensuring efficient workflow and high standards of customer service to achieve sales goals.
Supervised, trained, and motivated a team of 10 staff members, fostering a collaborative and high-performing environment.
Consistently met or exceeded sales targets through effective sales strategies, team leadership, and in-depth product knowledge.
Optimized customer buying experience to maximize store sales.
Delivered exceptional customer service by resolving inquiries, addressing concerns, and maintaining a positive store atmosphere.
Monitored inventory and implemented retail loss prevention strategies to minimize shrinkage and ensure compliance with company policies.
Maintained visual merchandising and store organization, ensuring product displays are engaging, well-stocked, and aligned with brand standards.
Utilized Salesforce CRM to manage customer interactions, track sales performances, and monitor team KPIs, improving overall efficiency and customer retention.
Collaborated with upper management on store performance and sales reports, developing action plans for continuous improvement.
Insurance Support Specialist
State Farm Insurance
Gonzales, LA
05.2025 - 08.2025
Handled incoming communications, including phone calls and emails, ensuring timely responses to enhance customer experience.
Assisted clients with inquiries regarding coverage options and claims status.
Resolved client inquiries and issues promptly with a focus on satisfaction.
Coordinated resolution of escalated customer complaints in collaboration with other departments to improve client satisfaction.
Kept precise records of customer interactions, transactions, inquiries, and complaints to support effective service delivery.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Retail Sales Associate
B-Unlimited
Baton Rouge, LA
05.2024 - 08.2025
Efficiently processed customer transactions using the point-of-sale system, handled cash and credit transactions, and accurately managed returns and exchanges.
Maintained up-to-date knowledge of the boutique's inventory, including new arrivals and seasonal trends, to effectively assist customers and promote sales.
Implemented visual merchandising and store displays to enhance shopping experience and increase customer engagement.
Assisted with stock replenishment, conducted stock counts, and reported discrepancies to support accurate inventory management.
Collaborated with team members to meet sales goals and foster a positive work environment, contributing insights for operational improvements.
Trained new associates on effective and efficient sales, marketing, customer service techniques, and B-Unlimited daily operational tasks.
Vice President of Marketing
Alpha Delta Pi Sorority - Omega Chapter
Baton Rouge, LA
11.2023 - 11.2024
Served as a member of the Executive Committee and Executive Board. Led and managed a team of 4 with responsibility for chapter marketing strategy and execution, positive public relations, philanthropy encouragement, and alumnae engagement.
Developed and led marketing campaigns, including social media broadcasting and local chapter branding, to enhance chapter visibility and engagement.
Developed and executed a marketing plan within budget and facilitated buy-in and approval by the Executive Board.
Ensured the marketing team operated within the chapter marketing budget.
Facilitated communication among senior executive leaders, District Marketing Director, and Marketing and Recruitment Advisor to streamline marketing initiatives.
Worked closely with the Executive Committee Marketing and Recruitment Advisor, Vice President of Panhellenic Relations and National Marketing Director.
Designed and delivered a training module to educate chapter members on the importance of positive chapter marketing.
Facilitated smooth transition for incoming officer by providing guidance and resources during the handover process.
Adhered to Alpha Delta Pi Brand Standards Guide while utilizing the brand, logo, and tagline.
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