Eva Reed
Wells
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Green Mountain Cannabis Works
Manchester Center
08.2023 - Current
- Obtained a cannabis certification to sell cannabis products to the clientele
- Oversee the everyday operational processes of the shop, provide excellent customer service
- Recruited, hired, and trained new staff
- Ensured everyone got certified in the field.
Store Director
J. Crew Factory Store
Lake George
06.2023 - 08.2023
- Oversee the daily operations of the store
- Partner with management staff to achieve sales goals
- Recruit, hire and train new staff
- Ensure proper merchandising of the product by following the company set planogram.
Associate Store Manager, Women’s Merchandiser
J. Crew Factory Store
Lake George
08.2021 - 06.2023
- Provide excellent customer service to build brand loyalty, provide in the moment coaching and guidance to team members so they can assist in promoting the highest level of service to our customer base
- Ensure the day-to-day operations of the store runs smoothly to achieve sales goals
- HR related objectives such as recruiting, interviewing, and hiring; training of new store personnel.
Administration Coordinator
T J Maxx Companies
Manchester Center
02.2021 - 08.2021
- Ensured accuracy of cash office procedures by providing guidance at the POS level and making sure that all register tenders balanced daily
- Assisted in new hire orientations and training of new store staff
- Aided in backroom procedures for receiving shipment and properly stocking the sales floor departments daily.
Assistant Store Manager, Operations
Vineyard Vines, LLC
Manchester Center
11.2019 - 02.2021
- Assisted in the daily store operations such as properly opening and closing and following correct operational procedures for all cash processes
- Conducted markdowns, transfer of products to other store locations, and was responsible for conducting monthly audits to ensure the staff followed the proper procedures
- Assisted the store manager in conducting inventory of the store product to achieve shrinkage goals.
Area Manager
New Balance Athletics, Inc.
Manchester Center
01.2016 - 10.2018
- Supported two store locations (Lake George, NY and Niagara, Canada) while continuing to manage the Manchester, VT location
- Travelled monthly to support the two locations, assisted in recruiting, and hiring of staff for all three locations
- Supported all corporate projects, including traveling to support company sponsored events
- Collaborated with the district manager to support all the stores in our district, twelve stores in total, when the DM was out of the business
- Led conference calls to review business needs, performance, and store needs.
Store Manager
New Balance Athletics, Inc.
Manchester Center
06.2013 - 10.2018
- Oversaw the daily operations of the store, maintained the budget of the store by analyzing the P & L reports, hired, and scheduled staff according to the needs of the business.
Education
Medical Billing and Coding - Associate's in Health Science
CCV
Rutland, VT05.2025
Degree Incomplete - Social Work
CCSU
New Britain, CTSkills
- Schedule Management
- Vendor Sourcing
- Expense Control
- Customer Retention
- Sales
- Loss Prevention
- Workflow Planning
- Operations Oversight
- Staff Supervision
- Bilingual
- Proficient in Microsoft Office 365
- Administrative Skills
- Staff Development
- Team Training and Development
Languages
Spanish
Native/ Bilingual
French
Elementary
Certification
- NHA certification in Billing and Coding, August 2023
References
References available upon request.
Timeline
General Manager
Green Mountain Cannabis Works
08.2023 - Current
Store Director
J. Crew Factory Store
06.2023 - 08.2023
Associate Store Manager, Women’s Merchandiser
J. Crew Factory Store
08.2021 - 06.2023
Administration Coordinator
T J Maxx Companies
02.2021 - 08.2021
Assistant Store Manager, Operations
Vineyard Vines, LLC
11.2019 - 02.2021
Area Manager
New Balance Athletics, Inc.
01.2016 - 10.2018
Store Manager
New Balance Athletics, Inc.
06.2013 - 10.2018
Medical Billing and Coding - Associate's in Health Science
CCV
Degree Incomplete - Social Work
CCSU
- NHA certification in Billing and Coding, August 2023
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