Eva R. Trujillo
Rio Rancho
Summary
Well-versed Team Manager with over 20 years experience in developing skilled teams and 7 years business operational management experience. Excellent verbal & written (bi-lingual) communicator who has managed teams through concepts of active listening, empathy, flexibility, and creativity. Independent, self-directed individual with knowledge/expertise in customer service, client relations, and sales transactions. A critical thinking, problem solving leader with a continuous improvement mindset who understands how to evaluate current processes that identify and develop a team's ability to exceed goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lizette Cochran State Farm Insurace Agency
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Assistant General Manager of Food & Beverage
Santa Ana Golf Club, Inc.
12.2023 - 05.2024
- Manager of all Food & Beverage budget & operations for 3 separate eatery facilities
- 2.26mil gross business sales
- Special Events Coordinator promoting new client business relations
- Inventory comptroller supervising the accounting & financial reports within budgeted productivity
- Software skills: MicroSoft Office Suite, QuickBooks, Excel, Word, Aloha POS, Open Table
- Company Talent Recruiter with emphasis in motivating teamwork, safety, and customer service
FOH Manager
Restaurant 4940
03.2023 - 12.2023
- Complete daily, weekly, and monthly sales and inventory reports
- Maintain state compliance for food handling & health department codes, alcohol laws
- Train employees on policies and procedures for food safety regulations
- Instruct personnel on OSHA safety standards and usage of MSDS references
- Provide customer relations through effective communication
- Ensure balanced revenue compliance for profit and loss
Catering/Events Manager
Turtle Mountain Brewery
12.2021 - 03.2023
- Coordinated business events & special promotions for catering services
- Generated repeat business through ensuring detailed customer service
- Maintained accuracy in product lines quality and profitability
- Maintained cash intake and deposit records
General Manager
Indigo Crow Cafe
11.2019 - 11.2021
- Managed 3.25 million dollar yearly gross yearly sales revenue
- Delegated daily operational tasks to subordinate team leaders
- Balanced budget for accounts receivable/accounts payable
- Managed vendor relations and selection of product lines
- Utilization of QuickBooks in management of financial functions
- Made Excel spreadsheets to perform analytics and detailed inventory reports
- Managed all personnel work schedules, and payroll processing for 20FTE's
Assistant General Manager
Tomasitas
10.2017 - 11.2019
- On site leader for 3.5mil gross annual restaurant food and catering sales
- Supervised daily business operations, coordinated employee schedules, and payroll to 50 FTE's
- Oversaw accounting for budget control and monthly profit & loss
- Trained personnel on security, quality assurance measures, local safety & health codes, according to Federal and state Occupational Safety and Health Act
- Implemented quality assurance in food preparation by monitoring all food safety procedures
Assistant General Manager
Stumbling Steer Brewery
10.2013 - 10.2017
- Balanced company expense reports, accounts receivable/payable utilizing QuickBooks
- Compliance Supervisor for federal, state, and local food safety & hygiene regulations
- Developed standards for labor, waste, and cash control
- Conducted leadership training programs for employees advancement protocols
Business Manager
Albuquerque Hood Cleaning
10.2006 - 10.2013
- Scheduled and coordinated "Teams" for daily work assignments
- Utilized standardized accounting practices for accounts receivable/payable billing purposes
- Oversaw marketing, advertising, and special promotions for new business contracts
- Conducted training for personnel on safety practices prior to hazardous operations
- "Sales Closer" for Fire Prevention Systems installed within commercial facilities under state & local codes
- Responsible for payroll, invoicing, inventory, ordering product supplies, and maintenance schedules
Server/Bartender
O'Hare's Grille & Pub
01.2004 - 10.2006
- Worked daily in a local customer oriented food service brand contributing to a safe friendly environment
Education
Associate of Arts - Sociology
Central NM Community College
High School -
Taos High School
Taos, NMSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Data entry
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Administrative support
- Customer relationship management (CRM)
- Live chat support
Certification
- ANAB-Accredited Food Protection Manager Certification
- ANSI National Accreditation Board (ANAB) Food Manager Training Certification
- CFP-Certified Food Protection Manager Certification for NM
- NM Alcohol Servers Certification
- Licensed Customer Service Representative 4-40 License
Personal Information
Timeline
Customer Service Representative
Lizette Cochran State Farm Insurace Agency
07.2024 - Current
Assistant General Manager of Food & Beverage
Santa Ana Golf Club, Inc.
12.2023 - 05.2024
FOH Manager
Restaurant 4940
03.2023 - 12.2023
Catering/Events Manager
Turtle Mountain Brewery
12.2021 - 03.2023
General Manager
Indigo Crow Cafe
11.2019 - 11.2021
Assistant General Manager
Tomasitas
10.2017 - 11.2019
Assistant General Manager
Stumbling Steer Brewery
10.2013 - 10.2017
Business Manager
Albuquerque Hood Cleaning
10.2006 - 10.2013
Server/Bartender
O'Hare's Grille & Pub
01.2004 - 10.2006
Associate of Arts - Sociology
Central NM Community College
High School -
Taos High School