Eva Swartz
Bluemont,VA
Summary
Compassionate and detail-oriented college senior studying psychology seeking a chance to apply cognitive psychology knowledge and refined interpersonal skills as an Behavior Technician or Speech-Language Pathologist intern. Currently advancing toward certification as a Registered Behavior Technician (RBT).
Overview
5
5
years of professional experience
Work History
Hostess
Timberlake's Restaurant And Headwaters Pub
04.2023 - Current
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess
Lost Province Brewing Company
06.2022 - 09.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Sales Associate
The Market At Bluewater Kitchen
05.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Event Assistant
Event Studio
06.2019 - 05.2021
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Created floral arrangements and decorated the venue using creative skills to execute the design.
Education
Bachelor of Science - Psychology | Concentration in Sustainability
Appalachian State University
Boone, NC05.2024
Skills
Analytical Skills
Communication
Compassion
Critical-thinking
Attention to detail
Interpersonal Skills
Active Listening
Dedication
Research Assistantships
Eye Tracking Lab | 08/2023 - 05/2024
ADHD Lab | 01/2024 - 05/2024
Affiliations
- Zeta Tau Alpha | 09/2020 - 05/2024
- Club Field Hockey | 04/2023- 05/2024
Timeline
Hostess
Timberlake's Restaurant And Headwaters Pub
04.2023 - Current
Hostess
Lost Province Brewing Company
06.2022 - 09.2022
Sales Associate
The Market At Bluewater Kitchen
05.2021 - 10.2021
Event Assistant
Event Studio
06.2019 - 05.2021
Bachelor of Science - Psychology | Concentration in Sustainability
Appalachian State University
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