Eva Tien
BALTIMORE,MD
Summary
Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Overview
1
1
year of professional experience
Work History
Waitress
Pho Van Vietnamese Cuisine
Catonsville, Maryland
01.2026 - 06.2026
- Delivered friendly, efficient customer service to create positive dining experiences.
- Took accurate food and drink orders from guests and communicated with kitchen staff.
- Managed cash register, processed payments, and handled customer transactions.
- Suggested menu items tailored to customer preferences and dietary restrictions to enhance satisfaction.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers at entrance, addressed inquiries, and promoted daily specials to drive sales.
Cashier
Ssongs Hotdog
Towson, Maryland
01.2025 - 11.2025
- Handled cash, credit, and debit transactions securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately and efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained cleanliness and organization of the checkout area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to ensure smooth service flow.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Perry Hall High School
Nottingham, MD07-2026
Skills
- Food safety
- Customer service
- Menu recommendations
- Cash handling
- Team collaboration
- Time management
- Problem solving
- Conflict resolution
- Communication skills
Timeline
Waitress
Pho Van Vietnamese Cuisine
01.2026 - 06.2026
Cashier
Ssongs Hotdog
01.2025 - 11.2025
Perry Hall High School