Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eva Torres

Phoenix,AZ

Summary

Dedicated and highly skilled medical assistant with 13 years of comprehensive experience in both front and back-office operations in fast-paced medical environments. Proven expertise in patient care, clinical procedures, administrative support, and medical office management. Adept at streamlining workflows, enhancing patient satisfaction, and maintaining compliance with healthcare regulations. Strong leadership background as a professional office manager, with a track record of supervising staff, managing schedules, and optimizing practice efficiency. Committed to delivering compassionate, high-quality support to patients and providers alike.

Overview

9
9
years of professional experience

Work History

Medical Assistant

Phoenix Heart
Glendale, AZ
05.2023 - 05.2024
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized patient charts before each day's clinic sessions began.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collected samples from patients for laboratory testing purposes.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Changed dressings on wounds to prevent infection and check for healing.

Office Manger/Back Office Lead Medical Assistant

Dr. James Longton , DPM
Phoenix , AZ
01.2019 - 12.2022
  • Coordinated with insurance companies regarding claims processing and payments.
  • Monitored patient flow throughout the day to ensure timely service delivery.
  • Managed daily operations of the back office including scheduling appointments, ordering supplies, and managing inventory.
  • Responded promptly to requests from physicians or other members of the healthcare team.
  • Trained new staff on back office protocols for handling medical records, billing processes.
  • Performed basic clinical tasks such as taking vital signs, administering injections, and collecting specimens.
  • Provided administrative support to physicians, nurses and other healthcare professionals.
  • Directed front desk staff in delivering excellent customer service to patients.
  • Analyzed financial information from insurance companies in order to identify any discrepancies or errors in payment amounts received.
  • Assisted in the preparation of medical records and patient charts for new patients.
  • Served as a liaison between doctors' offices, hospitals, insurance companies, laboratories, pharmacies.
  • Responded promptly to patient inquiries via phone or email communication channels.
  • Initiated follow-up calls to patients regarding their care plans or test results.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Assisted patients with registration, new patient paperwork and check-out process.
  • Educated patients about medications, procedures and physician's instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Prepared treatment rooms for patient examinations.
  • Collected, labeled and stored laboratory specimens properly prior to testing.

Lead Medical Assistant

Cardiovascular Consultants Medical Group
Glendale, AZ
08.2015 - 08.2018
  • Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
  • Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient.
  • Ensured that all medical supplies were adequately stocked in the examination rooms.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Supervised, trained and coached team of medical assistants.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Education

Certified Nurse Assistant

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
08-2022

Medical Assistant - Health Sciences

Pima Community College
Tucson
08-2013

Some College (No Degree) - Nursing

Phoenix
College

Skills

  • Electronic health records
  • Patient registration
  • Vital signs assessment
  • Insurance verification
  • Patient communication
  • Team leadership
  • Time management
  • Customer service
  • Attention to detail
  • EKG set up and monitoring
  • Trustworthy companion
  • Calm and level-headed under duress
  • CPR
  • Data entry

Accomplishments

  • Excellent Customer Service Award (Cardiovascular Consultants)

Languages

English
Professional
Spanish
Professional

Timeline

Medical Assistant

Phoenix Heart
05.2023 - 05.2024

Office Manger/Back Office Lead Medical Assistant

Dr. James Longton , DPM
01.2019 - 12.2022

Lead Medical Assistant

Cardiovascular Consultants Medical Group
08.2015 - 08.2018

Certified Nurse Assistant

Maricopa Community Colleges, Phoenix College

Medical Assistant - Health Sciences

Pima Community College

Some College (No Degree) - Nursing

Phoenix

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