Eva Hall

College Student

Charlotte,NC

Summary

- Reliable and upbeat Customer Care Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Lead Hostess

Pizza Peel Tap Room

05.2022 - Current

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping the dining area ready for every guest.
Used cash registers and credit card machines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Collected information from arriving customers to seat groups or place them on waitlist.
Monitored seating area and checked restrooms regularly to keep spotless.

Dog Care Staff Member

Barker's Lounge

05.2024 - 07.2024

Kept work areas clean, organized, and safe to promote efficiency and team safety.
Established positive relationships with customers and other staff members.
Cared for both boarding and daycare dogs, including walking, playing, and feeding them.
Group Leader; overseeing a group of dogs (small and large breeds) and ensure their well-being, safety, and relationships with other dogs.

Education

No Degree - Art History

Savannah College of Art And Design

Savannah, GA

05-2027

Skills

Analytical and Critical Thinking
Customer Support and Care
Teamwork and Collaboration
Cultural Awareness; Engaging Diverse Customers
Good Telephone Etiquette
Multitasking

Problem-Solving; Product Research
Google Workspace
Organization and Time Management
Dependable and Responsible
Communication Skills
Building Customer Relationships and Loyalty

Extracurricular Activities

Varsity Softball (FR,SO,JR,SR) CharMeck Softball All Conference 2021 Team NC Softball (2020-2021) Carolina Nighthawks Elite Softball (2018-2020) Carolina Nighthawks Elite Softball (2021-2022) Providence Baptist Basketball (2017-2020) Myers Park Presbyterian Basketball (2021-2022) Myers Park Trinity Little League 18u (2020) Trifecta Strength and Training Camp (2019) Softball Project Pitching and Hitting lessons (2019-2022) Hawthorne Lane United Methodist youth Group (2017-2020) Icing Smiles Club 2022

Timeline