Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Laila Harris

Orlando,FL

Summary

Highly personable and skilled in customer service, with background as a Hostess in a restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming and friendly atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.

Overview

2
2
years of professional experience

Work History

Lead Hostess

Celeste Hotel
Orlando, FL
11.2022 - Current
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Assisted wait staff with food delivery when necessary.
  • Verified reservations prior to seating guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Encouraged team members to provide exceptional customer service at all times.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Resolved customer complaints promptly with tactful diplomacy.
  • Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Answered phones promptly to record and confirm reservations.
  • Took beverage orders and served drinks during peak meal times.
  • Took reservations from patrons by phone or online.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Highly skilled with software used to interact with guests, handle reservations, and keep track of service during a shift

Education

Colonial High School
Orlando, FL

Skills

  • Strong leadership
  • Exceptional communication
  • Party preparation
  • Guest relations
  • Phone etiquette
  • Analytical thinking
  • Organized
  • Great with children
  • Numerate
  • Calm and professional under pressure
  • Fast learner
  • Strong creativity
  • Scheduling and planning

Affiliations

  • Crocheting
  • Baking and cooking
  • Embroidery
  • Painting (tote bags, pottery, canvases, etc)
  • Reading
  • Lego sets and other constructive projects
  • Avid dinosaur enthusiast

Timeline

Lead Hostess

Celeste Hotel
11.2022 - Current

Colonial High School

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Laila Harris