Femke Brooking
New Brighton,MN
Summary
Organized candidate with a distinct commitment to first-rate customer service. A friendly worker who is known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Steele & Hops
Saint Anthony, MN
03.2022 - Current
- Greeted customers and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Answered incoming calls from customers and provided assistance with to-go orders.
- Developed relationships with regular customers to encourage repeat business opportunities.
Customer Associate
Anthropologie
Roseville, MN
03.2023 - 08.2023
- Greeted customers upon arrival and provided assistance with inquiries.
- Assisted customers in finding the right product to fit their needs.
- Processed cash, credit card, and check payments for purchases.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Bachelor of Arts - Accounting
University of St. Thomas
Saint Paul, MN05-2027
Skills
- Strong leadership
- Phone Etiquette
- Staff Training
- Restaurant Operations
- Customer Service
- Strong interpersonal skills
- Point of sale systems
- Direct Sales
- Quality Control
Affiliations
- Worked with Autistic students in high schools, teaching vocational skills.
- A part of the Finance club at St. Thomas
Languages
Dutch
Native/ Bilingual
Timeline
Customer Associate
Anthropologie
03.2023 - 08.2023
Lead Hostess
Steele & Hops
03.2022 - Current
Bachelor of Arts - Accounting
University of St. Thomas
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