Dynamic customer service specialist with a proven track record of enhancing client satisfaction through effective issue resolution and support for both in-person and technical needs. A unique combination of IT problem-solving expertise and theatre-honed communication skills fosters strong rapport and consistently exceeds client expectations. Adept at leading teams, managing complex projects, and driving strategic objectives while developing efficient processes that maintain high standards and align with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence in every endeavor.