Evalin Gutierrez
San Antonio,TX
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Uni'Ko Japanese Lounge
05.2022 - Current
- Showcased excellent multitasking abilities by efficiently managing multiple tables at once while maintaining high service standards.
- Delivered food and drinks promptly, ensuring close attention to customer needs.
- Provided detailed explanations of menu items and recommended suitable options for customers with food allergies.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked closely with team members during peak hours to ensure smooth operations and deliver outstanding guest experiences.
Lead Hostess
Piatti Ristorante and Bar
01.2021 - 08.2021
- Greeted guests with a warm welcome upon arrival and maintained a friendly, attentive presence throughout their dining experience.
- Handled phone calls to take orders, provide information, and record reservations.
- Efficiently managed guest waitlists, reducing wait times while accommodating walk-in customers whenever possible.
Team Member
Cold Stone Creamery
07.2020 - 01.2021
- Made ice cream creations while providing a one-of-a-kind experience for every customer.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Education
No Degree - Zoology
Michigan State University
East Lansing, MIHigh School Diploma -
Tom C. Clark High School
San Antonio, TXSkills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Memory retention
- Safe food handling
- Sales expertise
- Service prioritization
- Multitasking and organization
Certification
- Texas Food Handler Certification
- Texas Alcoholic Beverage Commission Seller Training Certification
Timeline
Server
Uni'Ko Japanese Lounge
05.2022 - Current
Lead Hostess
Piatti Ristorante and Bar
01.2021 - 08.2021
Team Member
Cold Stone Creamery
07.2020 - 01.2021
No Degree - Zoology
Michigan State University
High School Diploma -
Tom C. Clark High School
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