Evan A. Johnston
Richardson,TX
Summary
Determined professional with experience in sales, customer care, and organization. Adept at resolving complex issues and enhancing customer satisfaction through effective communication and problem solving skills. Demonstrated ability to manage multiple tasks simultaneously, while meeting and exceeding expectations and goals.
Overview
9
9
years of professional experience
Work History
Customer Care Associate
The Seat Shop
Plano, TX
01.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies
- Promoted brand loyalty through genuine empathy for customers needs
- Balanced multiple priorities simultaneously
- Increased total number of wholesale accounts by over 10%
- Prospected and onboarded new wholesale accounts
- Sold and cross sold products via inbound and outbound calls
- Consistently sold 25% higher than coworkers, while generating an average of over $45,000 in sales monthly
- Utilized ClickUp management software
- Participated in weekly meetings with management teams regarding goals progress updates
- Managed social media brands and channels
- Trained new associates on customer care procedures and best practices
- Received and provided constructive feedback while implementing suggestions to improve workflow
Sr. Tax Consultant
FinishLine Tax Solutions
Plano, TX
01.2023 - 01.2024
- Qualified leads through a comprehensive intake system and analysis of individual situations
- Achieved a 30%+ closing ratio on unqualified leads and initial payment collections
- Achieved a 90%+ collection rate on reoccurring payments
- Consulted clientele on a multitude of tax resolution opportunities
- Utilized CRM system to document relevant information
- Negotiated pricing agreements, payment plans, initial payments, etc.
- Upsold services when relevant
Account Manager
Aston Carter
San Diego, CA
01.2020 - 01.2023
- Cold called former, current, and prospect accounts from self-generated leads
- Analyzed market trends to identify opportunities for expanding services within existing and non-existing accounts
- Implemented lead tracking and team communication tool within Southern California region
- Provided consistent and professional customer service
- Maintained daily, weekly, monthly, and quarterly goals
- Managed client relationships, ensuring satisfaction and retention
- Developed tailored solutions to meet client needs
- Conducted regular performance reviews, and provided insights for continuous improvement
- Led contract negotiations, securing favorable terms that aligned with client goals and company objectives
- Received and provided constructive feedback while implementing suggestions to improve workflow
- Mentored and trained junior staff on account management and recruiting best practices, fostering a collaborative team environment
Professional Recruiter
Aston Carter
San Diego, CA
01.2020 - 01.2023
- Provided full-cycle recruiting for professional services roles across the nation
- Utilized a proprietary CRM system
- Placed 150+ different candidates into roles
- Exceeded required metrics on a weekly basis
- Generated new sales leads for potential accounts
- Resolved client and contractor concerns on a regular basis
- Implemented and built organizational tracking and communication tool for 50+ employees
- Performed cold calling daily while meeting other company goals
- Negotiated wage rates with candidates
- Developed and implemented recruitment strategies to attract talent in competitive markets
- Conducted in-depth candidate interviews to assess qualifications and fit for organizational culture
Legislative Intern
California State Assembly
Sacramento, CA
01.2019 - 01.2019
- Assisted in office organization
- Collaborated with constituents to address concerns and gather feedback on proposed legislation
- Analyzed data and kept track of records
- Assisted the office with organization and other needs
- Conducted research on legislative issues to support policy development and decision-making processes
- Supported senior staff in preparing briefing materials for legislative initiatives
- Supported policy development by conducting comprehensive background research on various issues
Campus Outreach Manager (internship)
3D4Medical
San Diego, CA
01.2017 - 01.2017
- Recruited and managed the campus ambassador program across the globe
- Implement SAAS software with ambassadors
- Increased size of campus ambassador program by 50%
- Managed social media accounts and pages
- Innovated new ideas of how to recruit and maintain members of the ambassador program
- Created a reward system for ambassadors, incentivizing more outreach
- Developed and executed outreach strategies to enhance brand visibility and engagement
- Analyzed outreach data to refine strategies and optimize campaign performance
- Led training sessions for team members on effective communication techniques and outreach best practices
Education
Bachelor of Arts - Political Science
California State University - Sacramento
Sacramento, CA2020
Skills
- Multitasking and organization
- Public speaking
- Account management
- Inside & outside sales
- Reporting and analysis
- CRM systems
- Negotiations
- Recruiting
Affiliations
San Diego State University Alumni Advisor to Pi Kappa Alpha 2021 - 2023
Membership Development Advisor
- Advised chapter’s executive board on a monthly basis
- Formulated goals for departments using a SWOT and GROW models
- Participated in board meetings
- Reviewed and revised annual budget
Pi Kappa Alpha - Theta Tau Chapter 2015 - 2020
Chapter President
- Performed duties of a CEO and COO of a local non-profit
- Strategized with executive board for monthly and annual goals
- Worked with Treasurer to develop a budget and maintained it
- Managed Executive Board and general meetings weekly
- Utilized SWOT and GROW models to set goals and see where improvements are required
- Met with University staff weekly
- Performed public speaking and presentation skills to community
- Implemented recruiting strategies to engage with potential new members
- Networked with members of other organizations across the University, nation, and the general community
Marketing Vice President
- Event planning for philanthropic and intraorganizational events
- Managed social media channels and brands
Vice President of Membership Development
- Created and implemented educational programs for entire chapter
- Assisted in the professional development of members
- Performed presentations on a weekly basis
InterFraternity Council - Sacramento State 2017-2017
Executive Vice President
- Served as President in their absence
- Revised, reviewed, and wrote bylaws
- Strategized with executive board weekly for quarterly and annual goals
- Performed public speaking and presentation skills
- Served as chief of the judicial board meetings
Timeline
Customer Care Associate
The Seat Shop
01.2024 - Current
Sr. Tax Consultant
FinishLine Tax Solutions
01.2023 - 01.2024
Account Manager
Aston Carter
01.2020 - 01.2023
Professional Recruiter
Aston Carter
01.2020 - 01.2023
Legislative Intern
California State Assembly
01.2019 - 01.2019
Campus Outreach Manager (internship)
3D4Medical
01.2017 - 01.2017
Bachelor of Arts - Political Science
California State University - Sacramento