Evan Banks
Abilene,TX
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Hawaii Ramen and Poke Bowl to enhance guest experiences and maintain operational efficiency. My ability to multitask and lead teams significantly improved service delivery, evidenced by a notable increase in customer satisfaction and team performance metrics. I also have experience working with a team through my several years of being on a gymnastics team and for 2 years being the captain of that team. I have operated and went over safety procedures for forklifts to learn how to operate one safely and at a timely manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Hawaii Ramen and Poke Bowl
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Coach
Gymnastics Sports Center
10.2020 - 03.2023
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Monitored team practices to establish high level of performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
- Provided feedback to coaches to improve teaching techniques and increase drive to succeed.
- Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
- Came in outside of coaching and helped run private events such as parties or fundraisers for the gymnastics booster club.
Education
Academy of Technology, Engineering, Math, And Science
Abilene, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- Menu Memorization
- Table Bussing
- Supply Restocking
- Order Accuracy
- Team Player
- Adaptable and Flexible
- Team Leadership
- Cool Under Pressure
- Decision-Making
- Staff Training
- Ability to Lift 30 Pounds
- Forklift certified
Accomplishments
I was in UIL for 3 years for the number sense category and also was in calculus.
Certification
Forklift certified
AutoCAD inventor certified
3G vertical welding certified
Timeline
Server
Hawaii Ramen and Poke Bowl
06.2023 - Current
Coach
Gymnastics Sports Center
10.2020 - 03.2023
Academy of Technology, Engineering, Math, And Science