Results-driven professional with proven expertise in customer service, team leadership, and decision-making. Committed to enhancing customer satisfaction and streamlining operations for improved efficiency.
Overview
2026
2026
years of professional experience
Work History
Orlando Quotations Department Manager
City Electric Supply
04.2025 - Current
Supervised daily operations.
Collaborated with sales team to address customer inquiries and resolve issues promptly.
Trained new team members on switchgear quotations.
Streamlined awarded job tracking with new excel spreadsheet.
Participated in regular team meetings to discuss workflow improvements and operational challenges.
Switch Gear Quotations Specialist
City Electric Supply
04.2024 - 04.2025
Implemented effective communication strategies between departments to enhance workflow efficiency.
Supported customer service initiatives by resolving inquiries and providing product information.
Self managed daily workload for 27 different branches in 3 different sales groups
Outside Sales Representative
City Electric Supply
08.2022 - 04.2024
Developed and maintained relationships with clients to enhance customer satisfaction.
Identified potential leads through market research and networking activities.
Conducted product demonstrations to showcase features and benefits effectively.
Provided feedback on customer needs to inform product development and service enhancements.
Attended industry events to network and promote company offerings to prospective clients.
Trained new team members on sales techniques and company policies for consistency in approach.
Exceeded monthly sales targets and quotas consistently.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Purchasing Manager and Estimator
Vanzant's Electrical
01.2020 - 08.2022
Negotiated contracts with suppliers to secure favorable pricing and terms.
Analyzed purchase orders and inventory levels to optimize stock availability.
Evaluated supplier performance, ensuring adherence to quality standards and delivery schedules.
Sourced vendors, built relationships, and negotiated prices.
Purchased new products and oversaw inventory stocking and availability.
Managed supplier relationships to ensure timely delivery of products and services.
Used [Software] to authorize and monitor purchase orders and consumables.
Wrote standard operating procedures for department.
Inside Sales Representative
City Electric Supply
2015 - 01.2020
Developed strong client relationships to enhance customer satisfaction and retention.
Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Residential Estimator
Pike's Electric
2013 - 2015
Analyzed residential blueprints to provide accurate cost estimates for electrical installations.
Collaborated with project managers to refine project scopes and ensure alignment with client expectations.
Utilized estimating software to streamline bid preparation and enhance proposal accuracy.
Reviewed subcontractor bids, ensuring competitive pricing and compliance with project specifications.
Inside Sales Representative
Tubelite
2009 - 2012
Conducted product demonstrations and training sessions for clients, increasing product knowledge and sales effectiveness.
Collaborated with cross-functional teams to streamline order processing and improve delivery timelines.
Analyzed customer feedback to identify trends and recommend improvements in service offerings.
Implemented strategic sales initiatives that contributed to overall revenue growth and market penetration.
Quotation Specialist and Electrical Sales (Dist)
SESCO Lighting
01.2006 - 01.2007
Developed accurate quotations by analyzing project specifications and customer requirements.
Collaborated with sales team to streamline quotation processes and improve response times.
Utilized advanced software tools to generate comprehensive pricing proposals and ensure accuracy.
Reviewed client feedback to enhance quotation templates and increase customer satisfaction rates.
Project Manager
Hughes Supply
2006 - 2007
Led cross-functional teams to successfully deliver projects on time and within budget.
Developed project plans, timelines, and resource allocations to optimize workflow efficiency.
Project Manager
Western Extralite
2004 - 2005
Established strong relationships with clients to ensure satisfaction and alignment with project goals.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.