Summary
Overview
Work History
Education
Skills
Timeline
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Evan Clements

Waynesboro,VA

Summary

I am looking to begin my career in the HVAC field and business. I started my HVAC education as junior in high school and spent the last two years of school working to earn my certification which I will receive in May. While in my HVAC program I also maintained my regular class grades and a job.

Overview

2
2
years of professional experience

Work History

Front End Team & Service Associate

Walmart
06.2023 - Current
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Managed client accounts by updating information and processing transactions accurately.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.

Sales Associate

Rack Rooms Shoe Store
07.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Stuarts Draft High School
Stuarts Draft, VA
05.2024

Trade Certification - HVAC Installation And Repair

Valley Career And Technical Center
Fishersville, VA
05.2024

Skills

  • Customer Support
  • Patience and Tolerance
  • EPA requirements knowledge
  • Electrical Wiring
  • Leak Checks
  • Focused on safety
  • Soldering
  • Ductwork Fabrication
  • Complaint Handling
  • Listening Skills
  • Excellent Communication
  • Attention to Detail
  • Team Collaboration

Timeline

Front End Team & Service Associate

Walmart
06.2023 - Current

Sales Associate

Rack Rooms Shoe Store
07.2022 - 08.2023

High School Diploma -

Stuarts Draft High School

Trade Certification - HVAC Installation And Repair

Valley Career And Technical Center

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Evan Clements