Summary
Overview
Work History
Education
Skills
Timeline
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Evan Collier

Tacoma,WA

Summary

Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.

Highly motivated, a quick study and very persistent.

Overview

6
6
years of professional experience

Work History

Lead Teller

KeyBank
Puyallup, WA
07.2021 - Current
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Received car loan, home loan and other payments and posted to accounts.
  • Counted, verified and handled bank deposits and armored car transactions.

Customer Success Specialist

Wells Fargo
Salem, OR
10.2018 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Averaged a fast call-handling time, which resulted in more client interactions per shift

Private First Class

US Army
JBLM, WA
07.2010 - 03.2014
  • 74D: Chemical, Biological, Radiological, Nuclear, Specialist
  • Used HAZMAT tactics and equipment to gather reconnaissance, and employ decontamination protocols

Education

High School Diploma -

Auburn Riverside High School
Auburn, WA
07.2010

Skills

  • Complex Information Interpretation
  • Account Services
  • Cash Drawer Reconciliation
  • Problem Solving
  • Honest and Ethical
  • Quality Control
  • Customer Service
  • Team Cooperation
  • Time Management
  • Identity Verification
  • Reliable and Responsible
  • Team Leadership

Timeline

Lead Teller

KeyBank
07.2021 - Current

Customer Success Specialist

Wells Fargo
10.2018 - 03.2020

Private First Class

US Army
07.2010 - 03.2014

High School Diploma -

Auburn Riverside High School

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Evan Collier