Evan Conwell
Pitman,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Heritage Dairy Store
Pitman, NJ
08.2023 - Current
- Taking customer orders and making sandwiches/cutting lunch meat and/or cheese
- Completing basic transactions and providing the correct change
- Doing various cleaning tasks including sweeping/moping
- Providing good customer service
- Balancing tills
Dasher
DoorDash
N/A
01.2023 - Current
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Followed directions provided by the Dasher app for efficient navigation to delivery destinations.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
- Utilized GPS navigation tools for efficient route planning between multiple deliveries.
Customer Service Representative
Wawa
Pitman, NJ
06.2022 - 08.2023
- Greeted customers in a friendly and professional manner.
- Prepared all food orders according to customer specifications.
- Rotated product on shelves to ensure freshness.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Busser/Dishwasher/Prep Cook
The Cheesecake Factory
Cherry Hill, NJ
09.2017 - 08.2020
- Bussed and reset tables in an orderly fashion.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
Education
Music Education
Rowan University
Glassboro, NJSkills
- Inbound and Outbound Calling
- Complaint Resolution
- Tactful and Diplomatic
- Service Upselling
- Customer Education
- Excellent Time Management
- Route Planning Expertise
- Motor Vehicle Operation
References
References available upon request.
Timeline
Customer Service Representative
Heritage Dairy Store
08.2023 - Current
Dasher
DoorDash
01.2023 - Current
Customer Service Representative
Wawa
06.2022 - 08.2023
Busser/Dishwasher/Prep Cook
The Cheesecake Factory
09.2017 - 08.2020
Music Education
Rowan University
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