Evan Decarmine
Summary
Dedicated healthcare outreach professional with experience in engaging potential patients to maximize their insurance benefits while maintaining strict adherence to HIPAA regulations and privacy standards. Proven ability to communicate complex benefits information clearly and connect patients with appropriate healthcare providers to enhance their care experience. Skilled in managing high-volume call activities, reaching out to hundreds of potential patients daily to ensure optimal access to available benefits. Collaborated effectively with cross-functional teams to streamline processes and improve patient engagement. Proficient in utilizing multiple Customer Relationship Management (CRM) systems to track interactions and align outreach efforts with company objectives.
Authorized to work in the US for any employer
Overview
5
5
years of professional experience
Work History
Administrative Assistant
ICY - Telecommunication
01.2024 - 11.2025
- Collaborated with physicians to coordinate and streamline patient screenings while ensuring strict adherence to HIPAA regulations.
- Partnered with diverse marketing teams to connect patients with appropriate healthcare providers, enhancing patient access to necessary medical services.
- Worked within a cross-functional team to efficiently complete critical tasks for patient medical charting, ensuring comprehensive and accurate documentation.
- Engaged directly with patients to facilitate compliance, address inquiries, and provide support throughout their healthcare journey.
- Executed comprehensive administrative assistant responsibilities, focusing on data entry verification to ensure accuracy and completeness of critical patient information on our CRM systems
- Collaborated effectively with a team to accomplish various administrative tasks, achieving daily, weekly, and monthly objectives set by senior management and shareholders.
Operations Manager
JFM Marketing
01.2022 - 01.2024
- Conducted outreach to potential patients, facilitating awareness and utilization of available benefits while strictly adhering to HIPAA regulations and maintaining patient privacy.
- Explained complex benefit options to patients, effectively connecting them with appropriate healthcare providers for enhanced assistance.
- Managed high-volume calls, averaging several hundred calls per day, while ensuring accurate verification of multiple medical data points.
- Oversaw and coordinated necessary shipments to patients, ensuring timeliness and compliance with all regulatory standards.
- Provided comprehensive answers to both formal and informal inquiries regarding patient benefits, enhancing patient understanding and satisfaction before transitioning them to the medical provider.
Health Care Associate
Synergy Diagnostics Labs
01.2021 - 01.2022
- Conducted outreach to potential patients to gauge interest in utilizing their available insurance benefits while strictly adhering to HIPAA regulations and privacy standards.
- Effectively communicated the details of patients' benefits and facilitated connections to appropriate healthcare providers to optimize their experience and care.
- Efficiently managed high-volume call activities, reaching out to several hundred potential patients daily to ensure maximum access to available benefits.
- Collaborated with cross-functional teams to streamline processes and enhance patient engagement in utilizing their insurance benefits.
- Leveraged multiple Customer Relationship Management systems to track interactions and align efforts with company goals and projections.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
05-2018
Skills
- Customer engagement
- Detail-oriented data management
- Administrative support
- Office management
- HIPAA compliance
Timeline
Administrative Assistant
ICY - Telecommunication
01.2024 - 11.2025
Operations Manager
JFM Marketing
01.2022 - 01.2024
Health Care Associate
Synergy Diagnostics Labs
01.2021 - 01.2022
Bachelor of Science - Business Administration
Southern New Hampshire University