Evan DiLauro
Richmond,USA
Summary
Demonstrates a strong commitment to enhancing customer satisfaction through effective coaching and streamlined processes. Proven success in managing inventory and coordinating staffing to deliver efficient service during peak times.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Richmond, VA
11.2025 - Current
- Coached employees on performance to maintain company standards and enhance team accountability.
- Coordinated scheduling to align staffing with peak hours and improve service efficiency.
- Managed inventory levels to ensure consistent product availability and meet customer demands.
- Addressed any issues that came up during the shift in a proactive manner.
Barista
Starbucks
Roanoke, Virginia
09.2019 - Current
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Presented and explained drink menu, answered questions to educate customers and facilitate informed choices.
- Resolved customer issues, managed relations, and provided detailed product knowledge to enhance customer experience.
- Streamlined processes to enhance customer service efficiency and satisfaction.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Operated cash registers and handled cash and card transactions.
- Maintained a clean and organized workspace for optimal productivity and safety.
Associate
Spencer's
Roanoke, Virginia
01.2018 - 12.2019
- Promoted products through engaging in-store demonstrations and eye-catching displays to increase customer interest.
- Sold products by effectively communicating features and benefits to enhance customer understanding.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Balanced drawers by organizing cash, charge slips, and coupons for accurate daily reconciliation.
Receptionist
Transmissions America / Lauro Investment Company
Roanoke, Virginia
01.2017 - 12.2019
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Answered calls and responded to inquiries using proper telephone etiquette, effectively transferring callers to appropriate extensions.
- Maintained cleanliness in reception and common areas by removing trash and organizing magazines and couches to create a welcoming environment.
- Managed office and faculty supplies to ensure optimal stock levels were consistently maintained.
Dog Groomer
Petsmart
Roanoke, Virginia
01.2016 - 12.2019
- Cared for animals and assisted customers, ensuring pets received appropriate attention and care.
- Administered and measured medications to sick animals accurately.
- Inspected animals for external signs of parasites, disease, or injury and reported findings to pet owners.
- Used proper safety techniques and tools when handling pets to minimize stress and injury.
- Maintained clean, safe, hygienic work environment to support pet health and enhance customer satisfaction.
Food Service Worker
Panera Bread
Roanoke, Virginia
03.2016 - 12.2018
- Initiated meal preparation by chopping vegetables and preparing garnishes for dishes.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Conducted follow-ups with customers to ensure satisfaction and address any concerns.
- Enhanced store sales by leveraging product knowledge and maintaining a positive attitude.
- Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
- Tracked customer feedback to verify satisfaction and identify areas for improvement.
- Preserved store's visual appeal by arranging merchandise in visually appealing manner.
Education
General Studies -
Virginia Western Community College
Roanoke, Virginia01-2019
High School Diploma -
BYU Independent Study
Provo, Utah06-2017
Skills
- Sales Expertise
- Cash Handling
- Inventory management
- Team Oversight
- New Hire Training
- Problem-solving
- Time management
Hobbies and Interests
- Embracing outdoor adventures
- Learning about environmental maintenance
- Environmental Studies
- Creative Writing
- Reading
- Animal Care
References
- Sonny Buns, katsilianoscl@gmail.com, 540-238-7525
- Sloan Katsilianos, cebbers18@gmail.com, 540-588-8475
- Collin Brown, SMefford@ecslimited.com, 540-362-2000, Starbucks Shift Leader
- Stephen Nelson, stephennelson@icloud.com, 540-354-4103, Starbucks Shift Leader
- Devin Neighbors, us2118631@starbucks.com, 540-889-3781, Starbucks Store Manager
Languages
English
Professional
Timeline
Shift Supervisor
Starbucks
11.2025 - Current
Barista
Starbucks
09.2019 - Current
Associate
Spencer's
01.2018 - 12.2019
Receptionist
Transmissions America / Lauro Investment Company
01.2017 - 12.2019
Food Service Worker
Panera Bread
03.2016 - 12.2018
Dog Groomer
Petsmart
01.2016 - 12.2019
General Studies -
Virginia Western Community College
High School Diploma -
BYU Independent Study