Evan Drew
Englewood,CO
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Tallgrass Energy
04.2023 - Current
- Managed Office 365 configurations, resulting in a risk reduction valued at over $500k
- Conducted vulnerability assessments through the use of Balbix and successfully implemented patch management strategies
- Automated processes and improved IT operational workflows through script development
- Successfully implemented desired changes across computer systems through efficient management of registry keys using batch scripts and PowerShell within an enterprise environment, including creating, modifying, and deleting keys
- Led SCADA project, deploying over 120 laptops to enhance system security and operational efficiency
- Administered Active Directory and 0365, ensuring smooth setup and compliance of user/computer accounts
- Assisted in training and developing of three IT Support Analysts to enhance capabilities and improve service quality
- Consistently achieved customer satisfaction by effectively resolving an average of 200 IT tickets per month, attaining a high success rate of 98% for resolving software, hardware, and network-related concerns
- Provisioning VMs for rigorous solution testing ensured smooth software transitions and optimal performance
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Lead tech for IT Support with OCC and SCADA side work.
Desktop Support Intern
Sky Ridge Medical Center
01.2023 - 03.2023
- Streamlined IT operations by imaging Windows machines using SCCM and managing IT issues via Service Central
- Contributed to infrastructure projects, including IDF setup and client relocations
- Assisted in the installation and maintenance of Cisco APs and Windows enterprise environments
11B Infantryman
U.S. Army
11.2012 - 11.2015
- Learned various battle drills
- Learned to fire and maintain multitudes of different weapons under stress
- Learned hand to hand combat
- Leadership training
- Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
- Assisted in the planning and execution of reconnaissance missions, gathering important intelligence for decision-making purposes.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO06-2026
Associate in Applied Sciences -
Arapahoe Community College
Littleton, CO05.2023
Skills
- Scripting and Automation
- Cybersecurity Risk Assessment
- Analytical Thinking
- Excellent Communication
- Excellent Customer Service
- Registry Manipulation
- Endpoint Management (Lansweeper, Ivanti EPM)
- Desktop Architecture (Imaging)
Certification
(ISC)2 CC - (Certified in Cybersecurity), 04/01/24, 04/01/27, 1889913
Timeline
IT Support Specialist
Tallgrass Energy
04.2023 - Current
Desktop Support Intern
Sky Ridge Medical Center
01.2023 - 03.2023
11B Infantryman
U.S. Army
11.2012 - 11.2015
Associate in Applied Sciences -
Arapahoe Community College
(ISC)2 CC - (Certified in Cybersecurity), 04/01/24, 04/01/27, 1889913
Bachelor of Science - Computer Science
Colorado Technical University
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