Evan Eells
Indianapolis,IN
Summary
Proactive Assistant Manager with extensive experience in day-to-day operations and mechanical troubleshooting. Skilled in handling escalated customer issues, training new employees, and improving team performance. Brings strong problem-solving abilities, customer satisfaction focus, and comprehensive knowledge of safety protocols and service recommendations.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Crew Carwash
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Performed various mechanical troubleshooting tasks to ensure proper quality for all customer washes.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Manager
Crew Carwash
06.2024 - 10.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Associate
Crew Carwash
08.2022 - 06.2024
- Greeted customers and assessed needs to recommend suitable car wash services.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Safely directed vehicles onto wheel track of automatic conveyor.
Certified Grill Master
Red Lobster
02.2017 - 08.2022
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations.
- Demonstrated versatility by stepping into other kitchen roles as needed, ensuring smooth restaurant operations.
- Led a group of three to six line cooks on a daily basis.
- Enhanced customer satisfaction by consistently preparing high-quality grilled dishes.
Education
Bachelor of Arts - Political Science
Indiana University
IN08-2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Computer Skills
- Employee Performance Evaluations
Timeline
Assistant Manager
Crew Carwash
10.2024 - Current
Shift Manager
Crew Carwash
06.2024 - 10.2024
Associate
Crew Carwash
08.2022 - 06.2024
Certified Grill Master
Red Lobster
02.2017 - 08.2022
Bachelor of Arts - Political Science
Indiana University
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