Evan Hagedorn
Apex,NC
Summary
High-performing SMB Account Manager with a proven ability to ramp quickly, exceed quota, and drive profitable growth across revenue, services, and attachments. Known for disciplined execution, value-based selling, and strong customer trust-building. Consistently top-of-class performer with a coachable mindset and interest in expanding impact within Lenovo through increased deal complexity and account scope.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SMB Account Manager, Acquisition
Lenovo
07.2025 - Current
- Achieved 174% of first full production quota following training, rapidly ramping from onboarding into consistent top-tier performance.
- Delivered $1.3M in revenue on an $800K target (164%), exceeding expectations across all tracked performance metrics.
- Generated $221K in profit on a $128K target (173%) through value-based selling and margin-conscious deal structuring.
- Exceeded services and attachment goals, including $102K in services revenue and $90K in visuals, demonstrating strong solution-selling capability.
- Maintained disciplined pipeline management and forecasting while balancing acquisition volume with long-term customer value.
- Built trust-based relationships with SMB customers by aligning Lenovo solutions to real-world business use cases.
Audi Brand Specialist (B2C Sales)
Leith Audi
Cary, NC
08.2023 - 06.2025
- Consistently exceeded monthly sales targets by 140%–185% in a high-pressure, quota-driven environment.
- Managed full sales cycle from discovery through close, utilizing consultative selling techniques to align product value with customer needs.
- Achieved a 94%+ attach rate on value-added products and services, driving incremental revenue beyond core sales.
- Maintained 95%+ customer satisfaction through strong follow-up, expectation-setting, and post-sale support.
- Recognized as a top-performing representative and selected for Audi corporate product training, including hands-on exposure to upcoming models.
Diagnostic Technician
Leith Audi
Cary, NC
02.2022 - 07.2023
- Managed and prioritized high-volume repair orders to meet service deadlines and quality standards.
- Performed maintenance on 40+ vehicles weekly, ensuring accuracy and efficiency.
- Translated technical findings into clear, customer-friendly explanations via digital and video communication.
- Partnered cross-functionally with sales, service, and parts teams to enhance customer experience and revenue outcomes.
Customer Service Representative
Publix Super Markets
Cary, NC
09.2016 - 08.2021
- Progressed from entry-level role into customer service responsibilities through consistent performance.
- Delivered high-quality customer experiences while managing transactions and resolving issues efficiently.
Education
Associate of Science - Automotive Technology
Wake Technical Community College
Raleigh, NCSkills
- SMB & B2B Sales Execution
- Quota Attainment & Forecasting
- Value-Based & Consultative Selling
- Deal Structuring
- Relationship Management
- Services & Attachment Growth
- Cross-Functional Collaboration
Certification
- Salesforce Sales Operations Professional Certification
- Audi Sales I – Foundational Sales Training (6 months)
- Audi Sales II – Advanced Sales Training (6 months)
- Audi Specialist I – Advanced Consultative Sales Training (6 months)
Timeline
SMB Account Manager, Acquisition
Lenovo
07.2025 - Current
Audi Brand Specialist (B2C Sales)
Leith Audi
08.2023 - 06.2025
Diagnostic Technician
Leith Audi
02.2022 - 07.2023
Customer Service Representative
Publix Super Markets
09.2016 - 08.2021
Associate of Science - Automotive Technology
Wake Technical Community College