Evan Harris
Summary
Motivated Gym Manager with solid experience in managing diverse gym operations. Strengths include development of effective fitness programs, team leadership, and fostering client relationships. Notable contributions include enhancing member engagement, improving facility cleanliness, and increasing overall operational efficiency.
Overview
13
13
years of professional experience
Work History
Gym Manager
Los Campeones Gym
Minneapolis
05.2023 - Current
- Managed daily gym operations and ensured a welcoming environment for members.
- Supervised staff schedules and maintained optimal staffing levels for service quality.
- Monitored equipment maintenance and coordinated repairs to ensure safety compliance.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed inventory levels regularly to maintain adequate stock for customer needs. on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Organized community events to promote health awareness and gym membership growth.
- Trained staff on customer service techniques to enhance member satisfaction.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Resolved customer complaints in a timely manner while upholding company policies.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Provided feedback on employee performance reviews, coaching when needed.
- Oversaw hiring process for new employees including conducting interviews.
Cafe Manager
Lifetime Athletic Club
Maple Grove
05.2013 - 08.2022
- Managed daily cafe operations and staff scheduling to ensure smooth service.
- Trained team members on customer service standards and food safety practices.
- Oversaw inventory management and ordering of supplies to maintain stock levels.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Resolved customer inquiries and complaints to enhance guest satisfaction experience.
- Conducted regular staff meetings to discuss performance, goals, and teamwork dynamics.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Recruited, trained, managed and evaluated cafe staff performance.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Maintained an accurate cash register system at all times during business hours.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Resolved conflicts between team members in a professional manner.
- Trained new employees to perform duties.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
Spring Lake Park
Spring Lake Park , MnSkills
- Personal training experience
- Fitness knowledge
- Health and safety
- Membership sales
- Sales management
- Facility management
- Facility maintenance
- Staff scheduling
- Schedule management
- Staff supervision
- Hiring processes
- Recruitment
- Employee training
- Coaching
- Event planning
- Inventory management
- Equipment maintenance
- Standards enforcement
- Systems implementation
- Organizational skills
- Problem solving
- Conflict resolution
- Effective communication
- Team leadership
- Administrative support
- Professional demeanor
Timeline
Gym Manager
Los Campeones Gym
05.2023 - Current
Cafe Manager
Lifetime Athletic Club
05.2013 - 08.2022
Spring Lake Park