Evan Heinrich
Wentzville,MO
Summary
Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public. Dedicated to providing superior quality service and constantly seeking innovative ways to exceed customer expectations.
Overview
7
7
years of professional experience
Work History
Technology Sales ConsultantA
Elite Orthopedics LLC - Arthrex
01.2020 - Current
- Analyzed individual client needs creating tailored proposals highlighting how our technology solutions directly addressed their pain points leading to higher conversions rates.
- Managed a territory encompassing nine distinct accounts, each with unique requirements and responsibilities, ensuring tailored service and fostering long-term client relationships. Led account-specific initiatives to drive customer satisfaction, revenue growth, and operational efficiency.
- Educated surgeons, clinical staff, and hospital personnel on key products, equipping them with the knowledge to enhance daily operations, improve practice efficiency, and ultimately deliver better patient outcomes.
- Increased technology sales by developing strong relationships with clients and understanding their unique needs.
- Consistently met or exceeded quarterly targets contributing significantly towards overall success of the company's sales department.
- Implemented effective sales strategies for consistently exceeding monthly quotas and increasing company revenue.
- Delivered exceptional customer service by promptly addressing concerns or issues that arose during the sales process, fostering trust between both parties.
- Onboarded and trained new team members on company products, market trends, and industry best practices to ensure success in technology sales consulting.
Assistant Internal Solutions Consultant
Missouri Orthopaedic Institute
10.2018 - 08.2019
- Work with Trauma Unit, Pre-Op, Physical Therapy, Normal clinic and ensure there were no problems in the day-to-day activities
- Coordinated and orchestrated collaboration with other clinics/facilities to maximize best patient care for patients, and ensure patient satisfaction at MOI
Patient IQ
Patient IQ, Missouri Orthopaedic Institute
08.2018 - 08.2019
- Worked with patients on day-to-day basis helping retrieve information that provides physicians with correct data to yield more efficient results; Ensure correct information is entered into the Patient IQ database
- Empowered healthcare providers with quality performance metrics and a big data learning platform to identify patient trends and predictors of patient outcomes
Barback
Harpos Bar & Grill
08.2017 - 08.2018
- Maintained bar area for bartenders during peak hours, by stocking bar with supplies complying to neat and organized standards
- Provided prompt, efficient, friendly, and quality service at all times
Education
Certification of Completion -
Medical Sales College
Dallas, TX10.2020
Bachelor of Health Sciences - Rehabilitation Sciences
University of Missouri - Columbia
Columbia, MO12.2019
Skills
- Deal closing
- Sales presentations
- Channel partnerships
- Solution selling
- New Product Rollout
- Analytical Skills
- Product Service
- Account Management
- Critical Thinking
- Customer Support
- Communication
- Teamwork
Accomplishments
- 2023: $6,528,107 -PTQ 105.0%
- 2024: $7,433,991 - PTQ 100%
- 2024 Presidents Club
Timeline
Technology Sales ConsultantA
Elite Orthopedics LLC - Arthrex
01.2020 - Current
Assistant Internal Solutions Consultant
Missouri Orthopaedic Institute
10.2018 - 08.2019
Patient IQ
Patient IQ, Missouri Orthopaedic Institute
08.2018 - 08.2019
Barback
Harpos Bar & Grill
08.2017 - 08.2018
Bachelor of Health Sciences - Rehabilitation Sciences
University of Missouri - Columbia
Certification of Completion -
Medical Sales College
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